Low CPU and GPU utilization.

[Daemic]

CPU usage never goes beyond 20%, nor does GPU utilization reach anything over ~70% even while FPS is dropping. It happens despite ingame and GPU settings; borderless or fullscreen. Why is CPU usage so low in a game which is heavily CPU-dependent? Do others experience this or is it something on my end? I should be able to mainain a consistent 100FPS with all quality settings on low or off.



Specs/Other Information:

• Intel i7 8700K
• Radeon 5700 XT
• MSI Z370 Gaming M5
• 32GB 3200 C15 DDR4
• 2560x1440 at 100Hz
• OS and games on separate SSDs
• 1Gb ↓↑ fiber connection, discrete network adapter.

Temperatures are monitored and controlled. Nothing is throttling.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\sinte\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS	1.70
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	32713.414MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	37577.414MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 236.039GB    SYSTEM_FREEDISC_SPACE 180.472GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 469.501GB    SYSTEM_FREEDISC_SPACE 415.772GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8047.555 MB
SYSTEM_GRAPHICS_SHARED_VRAM	16356.707 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.13001.29010
SYSTEM_GRAPHICS_DRIVER_DATE	8/7/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	
SYSTEM_SOUND_DEVICE_ID	
SYSTEM_SOUND_DEVICE_NAME	
SYSTEM_SOUND_DRIVER_VERSION	
SYSTEM_SOUND_DRIVER_LANGUAGE	
SYSTEM_SOUND_DRIVER_DATE	
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{65098D40-6F37-11E9-8003444553540000}
SYSTEM_INPUT_NAME	Corsair K95 RGB Gaming Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{65093F20-6F37-11E9-8002444553540000}
SYSTEM_INPUT_NAME	SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 265  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{65098D40-6F37-11E9-8004444553540000}
SYSTEM_INPUT_NAME	Corsair K95 RGB Gaming Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6509B450-6F37-11E9-8005444553540000}
SYSTEM_INPUT_NAME	Corsair K95 RGB Gaming Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6509B450-6F37-11E9-8006444553540000}
SYSTEM_INPUT_NAME	Corsair K95 RGB Gaming Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6509DB60-6F37-11E9-8007444553540000}
SYSTEM_INPUT_NAME	Corsair composite virtual input device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{650A0270-6F37-11E9-8008444553540000}
SYSTEM_INPUT_NAME	SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{650A0270-6F37-11E9-8009444553540000}
SYSTEM_INPUT_NAME	SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Low CPU and GPU utilization. - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2005 Redistributable
AMD Settings
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Corsair Utility Engine
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
7-Zip 18.05 (x64)
AMD Software
Mozilla Firefox 68.0.1 (x64 en-US)
No Man's Sky
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Settings
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe	0000129C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe	000007EC
C:\Program Files\Mozilla Firefox\firefox.exe	00000650
C:\WINDOWS\Explorer.EXE	00000F1C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	0000173C
C:\WINDOWS\system32\DllHost.exe	00000B88
C:\WINDOWS\system32\SettingSyncHost.exe	00001298
C:\WINDOWS\system32\sihost.exe	00000D1C
C:\WINDOWS\system32\svchost.exe	00000C44
C:\WINDOWS\system32\taskhostw.exe	00000DA8
C:\Windows\System32\RuntimeBroker.exe	000011C8
C:\Windows\System32\smartscreen.exe	000008EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00001168
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe	000012B0
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000340

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have any changes or updates been made to the computer? Does this problem occur when other programs are being run along Final Fantasy XIV? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Daemic]

My bad on the report. I don't know why I did dxdiag. Replaced with the information from the launcher.

No changes other than normal Windows updates. I try to keep a very lean OS, so I have the bare minimum is running in the background while gaming. Only one hardware monitoring application and one required to bind the macro keys on my keyboard, in addition to only the absolutely necessary Microsoft background software. Game mode and DVR are disabled.

I can provide videos or screenshots if required.

[Dynratygus]

Good afternoon and thank you for the reply.

Are you trying to get more of a performance out of the CPU or GPU. Also when you experience this issue, do you notice any stuttering or lag?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Daemic]

Good afternoon and thank you for the reply.

Are you trying to get more of a performance out of the CPU or GPU. Also when you experience this issue, do you notice any stuttering or lag?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Not overclocking. When there is a sudden drop in framerate, or it varies wildly, there is stuttering. My main issue is the average FPS dipping into the mid-80s to 90s while CPU and GPU usage are relatively low.

I don't understand why I'm unable to sustain 100FPS for any length of time. I have all quality settings on low or off: Reflections Off, Transparent Lighting Normal, Parallax/Tesselation Normal, Shadows All Off, Shadow resolution Normal, Cascading Normal, Softening Weak, SSAO Off.

[Dynratygus]

Good afternoon and thank you for the reply.

You may want to look around different community and amd driver forums for any updates or downloads that may help with the issue. There may be an issue with the graphics card. Also are you able to put the fan setting on the graphics card to default? Or can you change it manually?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!