HOW SQUARE ENIX TRULY TREATED ABYSMALLY

[DominusMaiku]

I will admit it is a shame and I can't really say for what reason your payment would be disputed if you had been doing it for awhile. However I would certainly try contacting again as you are allowed the right to talk to someone. If the conversation went as you said, that rep would be in deep trouble by Quality Assurance, this coming from someone who worked a similar position for 4 years.

Thanks, Alpha! Valid point. Maybe I'll contact them again

[DominusMaiku]

I saw enraged customer thread, saw many parallels, thought it very one-sided. Knowing exactly how these things pan out and thought it fair to throw my own scepticism of how the story was told and my reasons why, backed up with experience and with some anecdotes to illustrate. You aired your grievances publically, so I figured I'd contribute my scepticism here upon reading it. If my scepticism is right, then I think serves to show why you had such a poor experience, and maybe something to reflect upon.

If dismissed by yourself then it serves a purpose for anybody reading this thread to take your OP with a pinch of salt to see "maybe there's more to this tale". After your dismissive comment, then I expect it is this purpose it'd end up serving.

If my scepticism is ill-placed (which is why I've not made any straight-up accusations), then it is still worth people seeing these kind of threads and being able to look at them with a critical eye, because rarely do we ever see what really happened and only have the one account, yet certain people will still take it for granted, because people lack experience from the other side and the other side isn't here to defend themselves or give their version of events. Instead, they're made to look bad in front of everybody.

I completely agree and I can appreciate now your perspective. I apologize for my initial dismissive comment. I thought it was just another attack and became ignorant to you trying to give light to all facts from your experience. Seriously, sorry and thank you for taking the time to do so

[Barraind]

I will say one thing just for you own personal knowledge: You may actually record a conversation over the phone if you make all parties aware that you they are on speaker and the conversation taking place is being recorded. Hence, why call centers say It initially "This call may be recorded for training and monitoring purposes".

Depends on the state.

I dont have to tell you I'm recording you to record a phone call between us.

[DominusMaiku]

Depends on the state.

I dont have to tell you I'm recording you to record a phone call between us.

Holy crap?! Really ?! You just taught me something new tbh I thought most states recognize it as a felony. Thanks for sharing

[Hypnotic13371337]

Even if this was true, the TOS says they can just delete your account for literally no reason

[Barraind]

Holy crap?! Really ?! You just taught me something new tbh I thought most states recognize it as a felony. Thanks for sharing

From http://www.dmlp.org/legal-guide/reco...-conversations

When must you get permission from everyone involved before recording?

Eleven states require the consent of every party to a phone call or conversation in order to make the recording lawful. These "two-party consent" laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington. (Notes: (1) Illinois' two-party consent statute was held unconstitutional in 2014; (2) Hawai'i is in general a one-party state, but requires two-party consent if the recording device is installed in a private place;


Now, in practice, most companies WILL let you know you're being recorded (this is largely due to an overwhelming number of tech based companies AND every major CS/mod company being based out of California), but theres no requirement if they're in a 1 party state as long as the agent knows they are being recorded.

In what may be one of the most absurd things, I was the VP of research for a company based out of Colorado, while living here in Texas, with our business license in Pennsylvania.

While neither the state of the company NOR the state of residence required a message be played before calling our trunk line or my line off of that, being registered in PA means we DID need to or we could lose our license there.

Theres a lot of businesses that will just tell you upfront that everything may be monitored simply as a CYA policy.

[Barraind]

For the OP:

While I sympathize, the person you talked to most likely had 0 ability to help you and most likely needed info from you to get to someone who could help you.

I'm not entirely sure Squeenix handles it's own payment processing, and even if they DO, these kinds of situations will require a turnaround time before someone could get you the correct info.


IF they didnt ask for that info, I would be pissed, but you have to give them the chance to do their job.

[Minsue]

This is why I use crysta

[SinSiew79]

"I had every right to be upset but instead this person kept mocking me and "not agreeing with me" as if he should have a saying in what my rights are."

Wow, you sound like you expect them to lick the ground you walk on lol.
SE support do not ever have to agree with you on anything, and its quite possible that as a japanese company they have other rules then western companies, such as "the customer isnt always right" and possibly the low-level person you talk to first actually has the right to have a say in what your rights are.
All i know is, if you talked to them the way you make it sound, i would not be inclined to help you cause you come off as rude and bitchy.

[RoyalBeef]

My advice: Don't pay your sub via direct debit. False fraud alarms at banks can be easily triggered, and it takes only one chargeback you didn't even initiate yourself to get your account locked down and have you go through a lot of trouble. Buy gametimecards, pay with steam wallet or paysafe card, basically anything where you can be 100% sure that the transaction is complete and final and cannot be disputed by any 3rd party.