As much as I've crapped on SE for how they handled RMT in FFXI, at least they did something about bots. GM's would/could investigate by /telling them or showing up and trying to talk to them and if inadequate or no response was given they would/could gaol them and/or ban them. The Special Task Force (STF) has always been a joke (it's four people and only in Japan), but it amazes me how SE has regressed when it comes to handling these kinds of player concerns.