Game enters "Not Responding" state randomly without error

[hqdm]

Have been having this issue since 3-4 weeks ago.
It started randomly: I had not made any hardware or driver changes prior to it.
It only seems to occur after several days of system and/or game uptime. I will usually close my game when I sleep, but leave my pc on.
The game will simply stop responding, do the spinny circle thing, and CPU usage is a flat 0% in the task manager, where it must be closed.
When relaunched, the launcher appears okay, I can enter login info, but as soon as I hit play, the game will (usually) open and immediately enter of state of Not Responding.
Additionally, when I try to reboot windows after this has occured, it will hardlock on the Rebooting screen and must be shut off physically.
This has only not occured once (today) - I was able to relaunch the game without issue. Other games can be launched okay, it is only XIV that will immediately hang.

It leaves no error / fault message in Windows Event Viewer so I have no idea how to begin troubleshooting it. Because of the infrequency/randomness in which it occurs, I am having difficulty troubleshooting it as well.

About 1 week ago, I updated my video drivers in an attempt to fix it, but it is still occurring.

CPU/GPU temps are within normal range when it occurs; CPU 40-50C, GPU 59-70C.
I have run sfc /scannow without result, and run memtest86 on my ram w/o result. crystaldiskinfo shows no issue with my hdd/ssds. FFXIV is on my main C:\ SSD with about 55gb free space as well. I don't have anything overclocked.
I don't know what to do, please advise.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\tasotei\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 07/13/17 18:21:21 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.859MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18748.859MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.977GB SYSTEM_FREEDISC_SPACE 55.691GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1467.833GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 121.402GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1741.395GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 17.468GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 381.612GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.430 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_d05a11ca68ffc70e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_d05a11ca68ffc70e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_d05a11ca68ffc70e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_d05a11ca68ffc70e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3168
SYSTEM_GRAPHICS_DRIVER_DATE 7/22/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Sound Blaster Audigy Fx)
SYSTEM_SOUND_DEVICE_ID {681B3224-BE16-4CF5-BAC4-FC6379C3E865}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2017 00:00:00
SYSTEM_SOUND DELL S2740L (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5759CFD7-3904-46BB-B1F8-1C4C2F9F38AA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C2558B0-5A3A-11E8-8002444553540000}
SYSTEM_INPUT_NAME BackLightKB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C261C00-5A3A-11E8-8003444553540000}
SYSTEM_INPUT_NAME Multi-media
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C266A20-5A3A-11E8-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {6C266A20-5A3A-11E8-8004444553540000}
SYSTEM_INPUT_NAME Multi-media
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C246E50-5A3A-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Welcome to the "Technical Support" Forum! - Mozilla Firefox
#general - Discord
FINAL FANTASY XIV
Steam
Cosmonaut (F
Calculator
Calculator

Friends List
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Battle.net
Visual Studio Community 2017
Deluge 1.3.15
Destiny 2
Google Chrome
LAV Filters 0.68.1
mIRC
NirSoft BlueScreenView
OBS Studio
OpenAL
Adobe Photoshop CC 2018
PowerISO
Steam
Creative System Information
Uplay
Windows SDK Desktop Libs arm64
Windows SDK Desktop Libs x86
Windows Driver Kit ARM Additions
Windows IoT Extension SDK
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Windows Driver Kit Visual Studio Dev15 Content
vs_minshellmsi
SDK ARM Additions EULA
Universal CRT Headers Libraries and Sources
Imaging Tools Support
Windows SDK for Windows Store Apps Libs
Adobe AIR
icecap_collectionresourcesx64
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Windows Driver Kit Downlevel Dev14 Content
Windows SDK EULA
Universal CRT Extension SDK
vs_tipsmsi
MSI Development Tools
Windows SDK for Windows Store Apps Contracts
Windows SDK Desktop Headers x64
Windows SDK Desktop Tools x86
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
Windows Driver Kit Binaries
Windows SDK Desktop Tools arm64
Windows Driver Framework Headers and Libs
Windows Driver Kit - Windows 10.0.17134.1
Windows 8 WDK Headers and Libs
vs_filehandler_x86
vs_Graphics_Singletonx86
Microsoft Visual Studio Setup Configuration
Windows Driver Kit Headers and Libs
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
SDK ARM Additions
Windows SDK Desktop Headers arm64
WinRT Intellisense Mobile - en-us
WinRT Intellisense Desktop - en-us
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Windows SDK for Windows Store Apps Tools
vs_minshellinteropmsi
Windows SDK Facade Windows WinMD Versioned
SDK Debuggers ARM
vs_communitymsires
WinRT Intellisense UAP - en-us
Windows SDK for Windows Store Apps Headers
Windows SDK ARM Desktop Tools
icecap_collectionresources
Windows Team Extension SDK
vs_communitymsi
Windows SDK Modern Versioned Developer Tools
Windows Mobile Extension SDK
Sound Blaster Audigy Fx Extras
Windows 8.1 WDK Headers and Libs
VS Immersive Activate Helper
Windows SDK Desktop Libs arm
WinAppDeploy
Windows Software Development Kit - Windows 10.0.17134.12
Google Update Helper
Windows Driver Framework ARM Headers and Libs
Microsoft System CLR Types for SQL Server vNext CTP1.6
Windows Desktop Extension SDK
Windows SDK Desktop Headers x86
vs_minshellmsires
REALFORCE RGB Software
Universal CRT Tools x86
Windows SDK for Windows Store Apps Metadata
WinRT Intellisense PPI - en-us
Windows SDK
Universal General MIDI DLS Extension SDK
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Windows App Certification Kit x64
SDK ARM Redistributables
Windows Mobile Connectivity Tools 10.0.15254.0 - Desktop x86
Windows SDK Desktop Headers arm
Microsoft Visual C++ 2005 Redistributable
WinRT Intellisense IoT - Other Languages
Windows SDK Signing Tools
vs_FileTracker_Singleton
Windows Driver Kit ARM Binaries
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
WinRT Intellisense IoT - en-us
Windows SDK Modern Non-Versioned Developer Tools
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Windows Mobile Extension SDK Contracts
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Debugging WDK Integration
Windows SDK Desktop Libs x64
Windows Driver Kit ARM Headers and Libs
icecap_collection_neutral
Windows Driver Kit
Windows SDK Desktop Tools x64
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Universal CRT Redistributable
Microsoft Visual C++ 2017 x86 Debug Runtime - 14.15.26706
Windows Driver Kit Root Dev15 Content
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
WLPC Content
vs_devenvmsi
Windows Desktop Extension SDK Contracts
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - Other Languages
Windows SDK ARM Headers Libs Metadata
Windows SDK for Windows Store Apps
Kits Configuration Installer
Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
vcpp_crt.redist.clickonce
Windows IoT Extension SDK Contracts
Microsoft XNA Framework Redistributable 4.0 Refresh
Sound Blaster Audigy Fx
Windows SDK Redistributables
vs_filehandler_amd64
Windows SDK for Windows Store Managed Apps Libs
Windows SDK AddOn
REALFORCE RGB Software
Windows 7 WDK Headers and Libs
WLPC Versioned Content
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
WinRT Intellisense PPI - Other Languages
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Team Extension SDK Contracts
Windows SDK DirectX x86 Remote
Windows App Certification Kit SupportedApiList x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2017 8.33.30.0)
CCleaner
JDownloader 2
Logitech Gaming Software 9.02
Mozilla Firefox 68.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - en-us
ISLANDERS
Edge Of Eternity
No Man's Sky
The Witcher 3: Wild Hunt
Far Cry 4
Beyond Eyes
Far Cry Primal
Kelvin and the Infamous Machine
FINAL FANTASY XIV Online
Nex Machina
Hidden Folks
Wizard of Legend
The Elder Scrolls V: Skyrim Special Edition
Borderlands 2
NieR:Automata™
Delicious! Pretty Girls Mahjong Solitaire
Forgotton Anne
Far Cry 5
Catmaze
Tangledeep
Orwell: Ignorance is Strength
Mirror
Tales of Vesperia: Definitive Edition
DRAGON QUEST® XI: Echoes of an Elusive Age™
Mary Skelter: Nightmares
DEEP SPACE WAIFU: WORLD
Unreal Development Kit: 2012-10
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Core Temp 1.11
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Debug Runtime - 14.15.26706
MPC-HC 1.7.13 (64-bit)
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows SDK for Windows Store Apps DirectX x64 Remote
VS JIT Debugger
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Application Verifier x64 External Package
Windows SDK DirectX x64 Remote
Microsoft Visual Studio Installer
VS Script Debugging Common
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft System CLR Types for SQL Server vNext CTP1.6
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ScpToolkit
NVIDIA Ansel
NVIDIA Control Panel 431.68
NVIDIA Graphics Driver 431.68
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
vs_Graphics_Singletonx64
Universal CRT Tools x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ImageGlass
icecap_collection_x64
DiagnosticsHub_CollectionService
Windows App Certification Kit Native Components
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Audigy Fx\Sound Blaster Audigy Fx Control Panel\SBAdgyFx.exe 00002AF8
C:\Program Files (x86)\Deluge\deluge.exe 00001AB4
C:\Program Files (x86)\Steam\Steam.exe 00000FDC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002E04
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003130
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000032E0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 00001B64
C:\Program Files\MPC-HC\mpc-hc64.exe 000016F4
C:\Program Files\Mozilla Firefox\firefox.exe 00001344
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe 000029B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.26.95.0_x64__kzf8qxf38zg5c\Skype4Life.exe 00002004
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.26.95.0_x64__kzf8qxf38zg5c\SkypeHelper.exe 0000201C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18051.21218.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000438
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1812.10048.0_x64__8wekyb3d8bbwe\Calculator.exe 00001D48
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002424
C:\Users\tasotei\AppData\Local\Discord\app-0.0.305\Discord.exe 000026C8
C:\WINDOWS\Explorer.EXE 000019B8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F70
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003140
C:\WINDOWS\system32\DllHost.exe 00002028
C:\WINDOWS\system32\backgroundTaskHost.exe 000027B8
C:\WINDOWS\system32\sihost.exe 00001650
C:\WINDOWS\system32\svchost.exe 00002B38
C:\WINDOWS\system32\taskhostw.exe 00001760
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000C70
C:\Windows\System32\CompPkgSrv.exe 00003054
C:\Windows\System32\GameBarPresenceWriter.exe 000027DC
C:\Windows\System32\RuntimeBroker.exe 000025B4
C:\Windows\System32\SecurityHealthSystray.exe 000003E4
C:\Windows\System32\smartscreen.exe 00002570
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001FD8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000021D0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E50
D:\Apps\mIRC\mirc.exe 00000CC0

[Dynratygus]

Thank you for posting in in the Final Fantasy XIV Technical Support Forums.

You mentioned you leave the computer on for several days. The computer should be turned off from time to time. Does this crash occur only when the PC is left idle for days?
Additionally, the problem with the PC not starting could be a symptom of another issue.

You may want to try running a PC cleaning program such as cc cleaner as the issue may not be with Final Fantasy XIV itself. Another option you can try is to delete everything Final Fantasy XIV related from the pc and uninstall it. Once done, please reinstall the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[hqdm]

Yes, I leave my pc(s) running 24/7, except in instances of long absence or bad weather.
It only manifests after several days of uptime and is solved by a reboot - but to reboot it forces me to physically shut the pc off.
I had thought perhaps hardware error (hence memory/system tests), but they're all clear, and it is only XIV that is hanging/affected... so I'm unsure.
The pc continues to work fine for other games/functions w/o issue, apart from hanging on shutdown. To clarify, it will only hang on shutdown/restart after such a hang in XIV - there is no issue booting though. I realize XIV may not be the root cause of it but I have nothing else to go on, so was hoping for some sort of diagnostic guidance beyond "run ccleaner + reinstall" I guess, but if that's all there is it can't be helped.

I get the occasional DX11 stack crash as well, but that's been ongoing since the start and has persisted through 3 pcs / numerous drivers, so it is not terribly offputting. I just don't get why it's hanging all of a sudden. I guess I'll try reinstalling if it occurs again.

[Dynratygus]

Good morning and thank you for the reply.

Try running the computer cleaning softer and the reinstall first. If the issue still persist after that, please update this thread.

Thank you for visiting the Final Fantasy XIV Technical Support Forums