Skills are lagging when queueing up

[Zydia]

Hello, since around the launch of shb I’ve been having some of my skills be cancelled and put back on cooldown when used. Gif attached shows what the issue looks like on my end. I have tried using a VPN connection to resolve the issue, lowering graphics and capping my FPS but nothing has resolved it. I have generally low ping and don’t see any lag anywhere aside from using abilities.

https://gfycat.com/acceptableunacceptablegalapagosmockingbird-ffxiv-ff14-drg

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This looks to be the result of latency to the server. If it started with the Shadowbringers launch, it may be partially attributed to congestion.

Do you use a wireless connect to connect to your router? If so, try using a wired connection.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Zydia]

I am on a wired connection. My fiancée sits next to me and is also on a wired connection without having this issue

[Dynratygus]

Good afternoon and thank you for the reply.

What have you tried to to alleviate the issue? Where in game do you experience the lag? Does it happen during duties and dungeons?

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

[Zydia]

The issue happens anywhere I am in game. To resolve the issue I have tried lowering my graphic settings, capping my fps, running ffxiv using a vpn, and reinstalling the game.

[Dynratygus]

Good afternoon an thank you for the reply.

Please make sure the Final Fantasy XIV application is allowed through the firewall. Please also try the following:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thank you for visiting the Final Fantasy XIV Technical Support Forums.