Support Ticket Response Time

[AlstonSenpai]

Submitted a support ticket on the 5th of August for an item refund because I bought the wrong item with my Phantasmagoria. Got a reply on the 10th saying they would check over the logs to make sure I discarded the erroneously purchased item and give me my tomes back, which I did. Was really hoping that the refund would be taken care of before reset or at least by my raid time so I could purchase the tome weapon on time for raid, and it's not looking good.

I don't really know how else to get this process moving faster, so here I am.
Any help would be appreciated.

[Ardox]

Be patient? I don't think asking a refund for a non-unique in-game currency (we are not talking about golden chocobo feathers here) is something they would even consider to do.

[JWag12787]

Be patient, as mentioned. A currency you earn daily is easily replaced, so it's probably very low priority. I'd just accept you got it, put it aside for a later class, and wait and see what happens.

[DrWho2010]

they don't do refunds for something you erroneously purchased with tomes. they only do one time item restorations. i'm afraid you're going to have to deal with your mistake.

[AlstonSenpai]

They'll refund the currency provided you discard the item you purchased as they instructed, which I've already done. I've had a friend who made a similar request back in Stormblood and his was taken care of much more quickly.

[DrWho2010]

huh? well that's news to me. I just figure it's on me for being a derp and getting the wrong item when there's at least a couple confirmation boxes to go thru.