Aurum Vale: Portals not opening doors.

[DoctorMog]

Edit: The portal never spawned.

[TheFatHousecat]

You must be this cool to proceed into the dungeon.

[Skirata]

Greetings DoctorMog,

Thank you very much for posting your concerns over the portals not opening up the gate in the Aurum Vale. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[Peptaru]

I have been having similar troubles inside toto-rak which is suddenly cool again (yay seals!). after dropping magitek things the walls will sometimes persist, other times they drop but when i back-track they're closed again. For me, moving far enough away that they're off of the mini-map then going back gives them the chance to reload and change to their proper "open" state, but it slows me down and is a bit irritating.

[DoctorMog]

ISP: Time Warner
Type of Internet Connection: Cable
Internet Connection Speed: 10mbps
Date & Time: 3/17/2012 @ Appx 7PM EST
Frequency: Once
Character Name: Doctor Mog
Race: F Hyur
World: Istory
Class/Skill Rank: 50 BRD
Area and Coordinates: Aurum's Vale (X= 4 Y= 3)
Party or Solo: Party
NPC Name: N/A
Monster Name: N/A
In-Game Time: 11:30
Steps:
1.Killed the jellyifsh that pop the blue circle
2.They had 0 HP, but remained on screen for our whole party.
3. When they finally depoped, the blue circle never appeared.
4. Could not open the door.


Correction to the OP: THe portal never spawned.

[Skirata]

Greetings again DoctorMog,

Thank you for responding with the information that I had requested so quickly. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!