PC Restarts?

[deathleecher22]

So i bought a geforce 2080 TI Matrix card.

When i play Overwatch, 2xWow and archeage on the same time (They are open) and use many chrome Tabs, my PC is running fine.

But when i start FFXIV and just idle in town, then after some minuts my PC just restarts. (playing onn everything maxed out)

I even tried Benchmark software, stress test nothing crashes the pc besides FFXIV

anyone tried this before?

[ReiMakoto]

I had a similar crash few years back, needed to get a new CPU to stop it happening

[deathleecher22]

I got one of the newest CPUs,. And been playing the game with that CPU many times.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

When this crash happens, is there an error message that appears? If so, could you provide it in your next response? Do you notice any patterns with the crash? Outside of standing idle in a town, does this happen anywhere else?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[deathleecher22]

No. there are no message, my pc just restarts.

Only happens in fFXIV, every other game works fine :S

Others with a 2080 TI Matrix card ?

[Dynratygus]

Good afternoon and thank you for the reply.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[deathleecher22]

My main game is FFXIV, so when i changed from my 980TI to 2080TI Matrix card, and my PC restarted after playing FFXIV, my first though was, my PSU was old, still 750W. But alot have changed the past years. But then i tried to test things out.

I have tried to have 2xWow + AA + Benchmark + a movie running on the same time, CPU, RAm, GPU are on 70-100% and no reset. I then close all the games and just start FFXIV and i at some point gets a reset :S Right now i did a Trial, when the fight was done and the cinematic started for my MSQ, my pc restarted.



here are the info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\danie\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2201
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32696.441MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37816.441MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.131GB SYSTEM_FREEDISC_SPACE 359.469GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 51.158GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 18.943GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.221 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.221 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.221 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4e539a1a835bc97\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (3- Corsair VOID Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {66746AD8-972E-417C-9678-F7B3A2CA58DD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND 2770G4 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {09E884BB-00A5-42BC-94D1-07938D61F993}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {29D5904B-4B78-4EB5-80DA-F9BFA806F91A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 00:00:00
SYSTEM_SOUND 2770G4 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4B00C7E4-4765-4791-8684-F1488CA1AB93}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND ROG PG279Q (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C2F388C4-4F1D-4102-A08A-0FF3ED237B8F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F73ACF20-B966-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F73B1D40-B966-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F744BA30-B966-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F7452F60-B966-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F7455670-B966-11E9-800A444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F73AA810-B966-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F74F4180-B966-11E9-800B444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F74F6890-B966-11E9-800C444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F7450850-B966-11E9-8007444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F74F6890-B966-11E9-800D444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
PC Restarts? – Google Chrome
FINAL FANTASY XIV
Microsoft Teams
Loading Microsoft Teams
Microsoft Edge
NVIDIA GeForce Overlay
Microsoft Edge
Microsoft Edge
Steam Login
GPU Tweak II Monitor
GPU Tweak II


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
ASUS GPU TweakII
Steam
World of Warcraft Classic
World of Warcraft Public Test
ASUS GPU TweakII
FINAL FANTASY XIV ONLINE
Futuremark SystemInfo
Epic Games Launcher
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
3DMark
Teams Machine-Wide Installer
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
AI Suite 3
Realtek High Definition Audio Driver
Microsoft Office 365 ProPlus - en-us
WinRAR 5.71 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Management Engine Components
Epic Games Launcher Prerequisites (x64)
3DMark
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Ansel
NVIDIA Graphics Driver 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002698
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000349C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000015F8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002424
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001FC8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B98
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003830
C:\Program Files (x86)\Steam\Steam.exe 00003370
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000035CC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000132C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000021C0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002694
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000261C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003940
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003A40
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002210
C:\Users\danie\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002EA4
C:\Users\danie\AppData\Local\Microsoft\Teams\current\Teams.exe 000033CC
C:\Windows\Explorer.EXE 00001994
C:\Windows\System32\GameBarPresenceWriter.exe 000038B8
C:\Windows\System32\MicrosoftEdgeCP.exe 00002498
C:\Windows\System32\RtkAudUService64.exe 00002E78
C:\Windows\System32\RuntimeBroker.exe 00003AFC
C:\Windows\System32\SecurityHealthSystray.exe 00002DE8
C:\Windows\System32\smartscreen.exe 00002300
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000021D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D64
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C34
C:\Windows\system32\ApplicationFrameHost.exe 00002184
C:\Windows\system32\DllHost.exe 00001980
C:\Windows\system32\MicrosoftEdgeSH.exe 0000246C
C:\Windows\system32\SettingSyncHost.exe 0000277C
C:\Windows\system32\backgroundTaskHost.exe 00001514
C:\Windows\system32\browser_broker.exe 000023C8
C:\Windows\system32\conhost.exe 00002474
C:\Windows\system32\sihost.exe 000015AC
C:\Windows\system32\svchost.exe 00001B84
C:\Windows\system32\taskhostw.exe 00001974

[deathleecher22]

I have also looked trough the Event log, without luck, as some of the error are quite common

Error 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 6008: The previous system shutdown at 23.08.28 on ‎08/‎08/‎2019 was unexpected.

I get some information logs before it restarts, but thats just information

The operating system started at system time ‎2019‎-‎08‎-‎08T21:09:43.500000000Z.
Virtualization-based security (policies: 0) is disabled.
There are 0x1 boot options on this system.
The bootmgr spent 0 ms waiting for user input.
The last shutdown's success status was false. The last boot's success status was true.
The boot menu policy was 0x1.
The boot type was 0x0.
The firmware reported boot metrics.
"The leap second configuration has been updated.
Reason: Leap second data initialized from registry during boot
Leap seconds enabled: true
New leap second count: 0
Old leap second count: 0"

[deathleecher22]

My CPU temp dose not go over 60C and my GPU temp are also fine

[Dynratygus]

Good afternoon and thank you for the reply.

Does the crash occur only when you are standing idle in town? What happens in game when the computer restarts? Do you experience the crash any where else in game? When Final Fantasy XIV is running, are there any programs running in the background. Additionally, what was tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.