dx11 errors (error screenshot included)

[Sheepona]

Thank you for the reply Ochimi.

The error you are receiving is a generic game crash. It tells us that the game could no longer operate correctly and needs to close. Since this doesn't quite tell us the reason for the crash, there are a number of possible solutions. The reason these particular troubleshooting options are suggested is because they all have resolved this issue in the past. However, it doesn't mean it will resolve the issue for every situation.

If you have not done so already, please try some of the following:

1) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

2) Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV (and the locally saved data folder).

3) Remove any overlays you may have open (Geforce Experience, Steam Overlay, etc.).

4) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

5) Reinstall Final Fantasy XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I know that your team and you are doing the best that you can but can we get a real investigation by the coding team on what's going on because this started for everyone on patch day of shadowbringer none of the troubleshooting steps are working for 90% of the people having the DirectX crashes I think it's time that square enix admit it's not the users.

[Saylen]

I know that your team and you are doing the best that you can but can we get a real investigation by the coding team on what's going on because this started for everyone on patch day of shadowbringer none of the troubleshooting steps are working for 90% of the people having the DirectX crashes I think it's time that square enix admit it's not the users.

I would have to agree with the sentiment here. I've been troubleshooting my own issue since it first popped up last weekend, and none of the suggestions posted in my own thread helped - and then the suggestions just stopped. I understand there's only so much the technical support staff can do, and that they may be waiting on word from further up the chain, but I hope the frustration and exasperation felt by those of us having these issues are apparent as well.