dx11 errors (error screenshot included)

[Ochimi]

nothing about pc has been changed and i have tried with all other programs disabled/not running, all drivers have been updated (still crashing), lowered in game settings, tweaked settings in nvidia control panel as suggested in other posts relating to the same issue. gorb is right from what ive seen in that no help is actually happening that being said i will go ahead and post the report on the off chance my issues are something i am overlooking

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Cory\Documents
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 144.666GB
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 5092.805 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {517F8F3E-3FC6-4557-9A7D-B796E7105E2B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
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SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {49F41D99-B48C-4248-A5D1-C68B8D04A32A}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4B029E86-F9D3-4A22-B679-D495D31BFE14}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND SA230 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7050DD8F-FA9D-4309-AA8B-63292FB736AE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO USB Gaming Headset )
SYSTEM_SOUND_DEVICE_ID {96F0E0AD-C186-4A93-8027-1DBD284E9E78}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME Gaming KB
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SYSTEM_INPUT {5A16E860-8C6F-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO USB Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E57F80-6A7D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A29E6870-9137-11E9-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
dx11 errors (error screenshot included) - Google Chrome
Steam
TradeSkillMaster Application r401 - Raati
Movies & TV
Movies & TV
Calculator
Calculator
Settings
Settings
NVIDIA GeForce Overlay
Spotify Premium


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Driver Booster 6
Notepad++ (32-bit x86)
Rockstar Games Social Club
Steam
Uplay
Ghost Recon Breakpoint
World of Warcraft
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
CORSAIR iCUE Software
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Spybot - Search & Destroy
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TradeSkillMaster Application version 1.0
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.16.2
Vortex
ShareX
CCleaner
RuneScape Launcher 2.2.4
Killing Floor 2
Grand Theft Auto V
METAL GEAR SOLID V: THE PHANTOM PAIN
The Witcher 3: Wild Hunt
FINAL FANTASY XIV Online
WinRAR 5.71 (64-bit)
WizTree v3.29
PeerBlock 1.2 (r693)
FFXIV TexTools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.13 (64-bit)
Malwarebytes version 3.8.3.2965
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iPod Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
NVIDIA Ansel
NVIDIA Control Panel 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
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NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
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Google Chrome
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00001D68
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000035CC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002830
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00001DBC
C:\Program Files (x86)\Steam\Steam.exe 000026C8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001594
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003E84
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000A64
C:\Program Files (x86)\TradeSkillMaster Application\app\TSMApplication.exe 00001D6C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002F5C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000004D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000C18
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000013CC
C:\Program Files\WindowsApps\AppleInc.iTunes_12096.3.41072.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000012BC
C:\Program Files\WindowsApps\AppleInc.iTunes_12096.3.41072.0_x64__nzyj5cx40ttqa\iTunesHelper.exe 000017D8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1906.53.0_x64__8wekyb3d8bbwe\Calculator.exe 00004304
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002790
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002A2C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.112.449.0_x86__zpdnekdrzrea0\Spotify.exe 00002C50
C:\Users\Cory\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002070
C:\WINDOWS\Explorer.EXE 00000198
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002920
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004AF4
C:\WINDOWS\system32\DllHost.exe 00002044
C:\WINDOWS\system32\conhost.exe 00003734
C:\WINDOWS\system32\sihost.exe 00002264
C:\WINDOWS\system32\svchost.exe 00004948
C:\WINDOWS\system32\taskhostw.exe 000025D0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004A80
C:\Windows\System32\RuntimeBroker.exe 00001F1C
C:\Windows\System32\SecurityHealthSystray.exe 00002DD4
C:\Windows\System32\rundll32.exe 00002B88
C:\Windows\System32\smartscreen.exe 000028CC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000271C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000325C

[Einmimiria]

Thank you for the reply Ochimi.

The error you are receiving is a generic game crash. It tells us that the game could no longer operate correctly and needs to close. Since this doesn't quite tell us the reason for the crash, there are a number of possible solutions. The reason these particular troubleshooting options are suggested is because they all have resolved this issue in the past. However, it doesn't mean it will resolve the issue for every situation.

If you have not done so already, please try some of the following:

1) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

2) Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV (and the locally saved data folder).

3) Remove any overlays you may have open (Geforce Experience, Steam Overlay, etc.).

4) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

5) Reinstall Final Fantasy XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!