update 8/15/2019 - went to cs support of my isp and they did a remote test followed up by an on-site test, i didn't hear back from them and for a few days my internet speed was very unstable- receiving 90006 and 2002 errors regularly, but in the 3 or 4 days since it seems to have returned to normal, i'm able to log into the game now without issue.. hopefully it stays that way. for now it seems the issue is resolved, thank you for your help and advice in this past 2 weeks; you may lock this thread at your convenience.