Can't update the game and cant reinstall

[0826tiger]

We I log in to the launcher it says "unable to complete version update 30419 19901 22" and when I try to reinstall the game it says c ++ "run time error" abnormal program termination

Here is my system info


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\shita\OneDrive\文档
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32645.238MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37765.238MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.706GB SYSTEM_FREEDISC_SPACE 417.454GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.288GB SYSTEM_FREEDISC_SPACE 731.005GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16322.619 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_453a74a4cdd93d89\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_453a74a4cdd93d89\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_453a74a4cdd93d89\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_453a74a4cdd93d89\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker / Headphone (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {4AC5F241-C9D3-4CCC-824F-78D31B501C9C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8622
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {377126C0-B7A5-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G303
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {377174E0-B7A5-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G303
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37719BF0-B7A5-11E9-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G303
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {377126C0-B7A5-11E9-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37719BF0-B7A5-11E9-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G303
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
cant install the game cause microsoft visual C++ error abnormal program termination - Google Chrome
Settings
Settings
Microsoft Store
Microsoft Store
Form1
NVIDIA GeForce Overlay
Microsoft Edge
Microsoft Edge
Microsoft Edge
Spotify Premium


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
网易UU
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
HP Audio Switch
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Intel XTU SDK
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
HP Connection Optimizer
GOG Galaxy
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Thunderbolt™ Software
HP Documentation
Clicker Heroes
Wallpaper Engine
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Graphics Driver 431.60
NVIDIA GeForce Experience 3.17.0.126
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 35.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel® Optane™ Pinning Explorer Extensions


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003FD0
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000025C4
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00004BA0
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00004B64
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00003E78
C:\Program Files (x86)\GOG Galaxy\python\python.exe 000048C0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002FAC
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00002DD0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000028C0
C:\Program Files (x86)\Steam\Steam.exe 00003BF8
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000505C
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00003FA0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000031F0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001FBC
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.0.39.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00002E44
C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_9.0.4.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe 00002984
C:\Program Files\WindowsApps\Microsoft.GamingApp_1907.1001.11.0_x64__8wekyb3d8bbwe\app\Xbox.exe 000045AC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002CC0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001140
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000331C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002F38
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBar.exe 00004E14
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000005E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002CDC
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.112.449.0_x86__zpdnekdrzrea0\Spotify.exe 000044E0
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00004A30
C:\Users\shita\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000035DC
C:\WINDOWS\Explorer.EXE 000012D8
C:\WINDOWS\System32\SynTPEnh.exe 00000DFC
C:\WINDOWS\system32\ApplicationFrameHost.exe 000023B4
C:\WINDOWS\system32\CredentialEnrollmentManager.exe 000036DC
C:\WINDOWS\system32\DllHost.exe 00001BE4
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000025B8
C:\WINDOWS\system32\SettingSyncHost.exe 00001534
C:\WINDOWS\system32\backgroundTaskHost.exe 00002108
C:\WINDOWS\system32\browser_broker.exe 00000560
C:\WINDOWS\system32\conhost.exe 00004968
C:\WINDOWS\system32\sihost.exe 00000FD4
C:\WINDOWS\system32\svchost.exe 00002E04
C:\WINDOWS\system32\taskhostw.exe 00001098
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002760
C:\Windows\System32\MicrosoftEdgeCP.exe 0000259C
C:\Windows\System32\RtkAudUService64.exe 00003354
C:\Windows\System32\RuntimeBroker.exe 00002130
C:\Windows\System32\SecurityHealthSystray.exe 00002EC0
C:\Windows\System32\smartscreen.exe 000033D8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000016B8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000340
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000003A0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002150
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001DC0
C:\windows\system32\backgroundTaskHost.exe 00002374
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000409C

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

For the Run Time Error, make sure to update Windows completely. Double-check that you've installed any optional updates as well as these will likely not be installed automatically.

If you are on a wireless connection, try connecting to your router using an Ethernet cable.

Additionally, the game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!