Game crashes in Eulmore or Crystarium during peak hours

[Lliyana]

Is this a hardware issue? after checking it seems i am up to date with GPU and Windows 10.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument    C:\Users\johnp\Documents
FINAL FANTASY XIV - A Realm Reborn    Language 1        Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS    Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU    AMD Ryzen 5 3600 6-Core Processor               (12 CPUs), ~4.2GHz
SYSTEM_CORE_NUM    SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS    1.A0
SYSTEM_LANGUAGE    English (Regional Setting: English)
SYSTEM_MEMORY    16334.938MB
SYSTEM_VIRTUAL_MEMORY    134217727.875MB
SYSTEM_PAGE_FILE    19278.938MB
SYSTEM_STORAGE    C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.132GB    SYSTEM_FREEDISC_SPACE 372.757GB
SYSTEM_STORAGE    D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.043GB
SYSTEM_STORAGE    E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.347GB    SYSTEM_FREEDISC_SPACE 232.248GB
SYSTEM_STORAGE    G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.065GB
SYSTEM_STORAGE    H:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.413GB    SYSTEM_FREEDISC_SPACE 230.068GB
SYSTEM_DIRECTX_VERSION    DirectX 12
SYSTEM_GRAPHICS    NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE    \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP    GeForce GTX 970
SYSTEM_GRAPHICS_MAKER    NVIDIA
SYSTEM_GRAPHICS_VRAM    4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM    8167.469 MB
SYSTEM_GRAPHICS_DAC    Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE    1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION    26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE    7/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE    English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER    3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE    SYSTEM_SUPPORT
SYSTEM_GRAPHICS    NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE    \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP    GeForce GTX 970
SYSTEM_GRAPHICS_MAKER    NVIDIA
SYSTEM_GRAPHICS_VRAM    4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM    8167.469 MB
SYSTEM_GRAPHICS_DAC    Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE    1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION    26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE    7/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE    English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER    3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE    SYSTEM_SUPPORT
SYSTEM_SOUND    Speakers (G533 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID    {47B8B7AF-6054-452A-BC7E-2AC09AD50BEB}
SYSTEM_SOUND_DEVICE_NAME    USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION    6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE    English
SYSTEM_SOUND_DRIVER_DATE    3/18/2019 00:00:00
SYSTEM_SOUND    ASUS VS247 (3- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID    {32090132-7179-406F-82C0-5629CB06CCD3}
SYSTEM_SOUND_DEVICE_NAME    nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION    1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE    English
SYSTEM_SOUND_DRIVER_DATE    3/18/2019 00:00:00
SYSTEM_SOUND    Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID    {6E98FA0A-B451-4122-B5C5-EEB7361FFC5F}
SYSTEM_SOUND_DEVICE_NAME    RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION    6.00.0001.8642
SYSTEM_SOUND_DRIVER_LANGUAGE    English
SYSTEM_SOUND_DRIVER_DATE    2/22/2019 00:00:00
SYSTEM_INPUT    {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME    Mouse
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME    Keyboard
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A7EA970-B5B2-11E9-8001444553540000}
SYSTEM_INPUT_NAME    G533 Gaming Headset
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 2  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A800900-B5B2-11E9-8002444553540000}
SYSTEM_INPUT_NAME    G533 Gaming Headset
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A803010-B5B2-11E9-8004444553540000}
SYSTEM_INPUT_NAME    G533 Gaming Headset
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A805720-B5B2-11E9-8006444553540000}
SYSTEM_INPUT_NAME    Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A800900-B5B2-11E9-8003444553540000}
SYSTEM_INPUT_NAME    Gaming Mouse G502
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A807E30-B5B2-11E9-8008444553540000}
SYSTEM_INPUT_NAME    Gaming Mouse G502
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A807E30-B5B2-11E9-8009444553540000}
SYSTEM_INPUT_NAME    Gaming Mouse G502
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A80A540-B5B2-11E9-800A444553540000}
SYSTEM_INPUT_NAME    Gaming Mouse G502
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {0A807E30-B5B2-11E9-8007444553540000}
SYSTEM_INPUT_NAME    Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT    {585E0B40-B5E4-11E9-8001444553540000}
SYSTEM_INPUT_NAME    G533 Gaming Headset Battery Charger
SYSTEM_INPUT_REMARKS    SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\Network\Network.ini
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
dx11 no solution - Mozilla Firefox
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\System\System.ini
C:\Users\johnp\Documents\Rainmeter\Skins\illustro\Disk\2 Disks.ini


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ProtonVPN
Rainmeter
Balanced
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
ProtonVPN
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
OEM Application Profile
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Adobe Acrobat Reader DC
ProtonVPNTap
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
AMD Software
Mozilla Firefox 68.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2013 - en-us
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Core Temp 1.14
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Control Panel 431.60
NVIDIA Graphics Driver 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe    000023BC
C:\Program Files\Mozilla Firefox\firefox.exe    000002CC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe    00002748
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe    00001888
C:\Program Files\Rainmeter\Rainmeter.exe    00002B08
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe    00000F28
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe    00001D68
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe    00001DF0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe    00001EF0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe    0000238C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe    000011B8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe    00001E90
C:\Users\johnp\AppData\Local\Discord\app-0.0.305\Discord.exe    00002A68
C:\Users\johnp\AppData\Local\Microsoft\OneDrive\OneDrive.exe    00002988
C:\Users\johnp\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe    000013E4
C:\Windows\Explorer.EXE    0000148C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe    00000E34
C:\Windows\System32\MicrosoftEdgeCP.exe    000021FC
C:\Windows\System32\RtkAudUService64.exe    00001BA8
C:\Windows\System32\RuntimeBroker.exe    00002D34
C:\Windows\System32\SecurityHealthSystray.exe    00002720
C:\Windows\System32\smartscreen.exe    000026E8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe    000020BC
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe    000027BC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe    00001B74
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe    00001998
C:\Windows\system32\ApplicationFrameHost.exe    00001138
C:\Windows\system32\DllHost.exe    000025E8
C:\Windows\system32\MicrosoftEdgeSH.exe    000010CC
C:\Windows\system32\SettingSyncHost.exe    00001F84
C:\Windows\system32\browser_broker.exe    00002998
C:\Windows\system32\conhost.exe    000023C4
C:\Windows\system32\sihost.exe    00000B4C
C:\Windows\system32\svchost.exe    000024A4
C:\Windows\system32\taskhostw.exe    00000D10 

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is there an error message that appears during the crash? If so, could you provide a screen shot? How long have you been experiencing this issue? Were any changes made to the PC at all? What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!