Getting Japanese DirectX11 errors when logging in after Windows updates.

[Saylen]

I see there are many similar threads from the past couple of weeks, so I figured I'd throw mine into the mix as well.

Yesterday morning I installed several Windows updates. Since they were completed, I've been unable to log into the game, getting the following error message every time I try:



System info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Niki\Documents
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.190612-0600)
SYSTEM_CPU	Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 01/20/16 20:32:45 Ver: 2.1.3
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	8130.781MB
SYSTEM_VIRTUAL_MEMORY	8388607.875MB
SYSTEM_PAGE_FILE	16259.707MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 919.740GB    SYSTEM_FREEDISC_SPACE 729.760GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8169.391 MB
SYSTEM_GRAPHICS_SHARED_VRAM	3809.391 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER	aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.12001.11014
SYSTEM_GRAPHICS_DRIVER_DATE	6/26/2019 6:08:36 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8169.391 MB
SYSTEM_GRAPHICS_SHARED_VRAM	3809.391 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.12001.11014
SYSTEM_GRAPHICS_DRIVER_DATE	6/26/2019 6:08:36 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{681220CD-6114-4747-A479-6C432ECBC989}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/20/2010 10:23:47 PM
SYSTEM_SOUND	Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{58E9F672-C7B4-4927-A75A-0DE9D6977507}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/20/2010 10:23:47 PM
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A8DC4300-E5B8-11E7-8002444553540000}
SYSTEM_INPUT_NAME	vJoy Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 8  SYSTEM_GAMEPAD_BUTTON 12  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{6470B210-EA84-11E8-8003444553540000}
SYSTEM_INPUT_NAME	Realtek Bluetooth A/V Remote Control Target Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{64B97AE0-EA84-11E8-8004444553540000}
SYSTEM_INPUT_NAME	Realtek Bluetooth A/V Remote Control Target Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 28  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{05A31750-09F6-11E9-8001444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G910
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{076D5000-09F6-11E9-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G910
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{080682C0-09F6-11E9-8003444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G910
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cisco WebEx Meetings
Adobe Flash Player 17 ActiveX
Audacity 2.3.1
Google Chrome
Alcor Micro USB Card Reader Driver 
LAME v3.99.3 (for Windows)
Mozilla Maintenance Service
OpenAL
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Cisco PEAP Module
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Reservationless-Plus VoIP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel(R) USB 3.0 eXtensible Host Controller Driver
AMD Settings
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Cisco EAP-FAST Module
REALTEK Wireless LAN and Bluetooth Driver
LibreOffice 5.2.5.1
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Office
Update for Microsoft .NET Framework 4.7.2 (KB4087364)
Update for Microsoft .NET Framework 4.7.2 (KB4506997)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Reader XI  MUI
Cisco LEAP Module
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alcor Micro USB Card Reader Driver 
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
AMD Software
Mozilla Firefox 68.0.1 (x64 en-US)
Intel(R) Network Connections 20.2.3001.0
Baldur's Gate: Enhanced Edition
FINAL FANTASY III
FINAL FANTASY XIII
FINAL FANTASY IV
FINAL FANTASY V
FINAL FANTASY VI
VLC media player
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Microsoft .NET Framework 4.7.2
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
Maxx Audio Installer (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Network Connections 20.2.3001.0
Intel® Trusted Connect Service Client
Intel(R) Ready Mode Technology
vJoy Device Driver 2.1.8.38
Dell Edoc Viewer
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.7.2
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
AMD Settings
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\7b26f4f22b877b48f3b84635\Setup.exe	0000150C
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe	00001B48
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000009C0
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe	000009F8
C:\Program Files (x86)\Realtek\Realtek Bluetooth\BTServer.exe	000007F0
C:\Program Files (x86)\Realtek\Realtek Bluetooth\SkypePlugin.exe	00000C34
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00000338
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00001234
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe	00000B8C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe	00000E20
C:\Program Files\AMD\CNext\CNext\amdow.exe	00000434
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe	00000E24
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe	000007D0
C:\Windows\Explorer.EXE	00000680
C:\Windows\SoftwareDistribution\Download\Install\NDP47-KB4506997-x64.exe	00001504
C:\Windows\system32\Dwm.exe	00000668
C:\Windows\system32\MsiExec.exe	000009E0
C:\Windows\system32\SearchFilterHost.exe	00001408
C:\Windows\system32\conhost.exe	00000D9C
C:\Windows\system32\schtasks.exe	00000D94
C:\Windows\system32\taskeng.exe	00000428
C:\Windows\system32\taskhost.exe	000007E8
C:\Windows\system32\wbem\unsecapp.exe	00000C40
C:\Windows\system32\wuauclt.exe	00001BAC
C:\Windows\syswow64\MsiExec.exe	0000190C

I have tried the following in no specific order:

Rolling back to a system restore point prior to the updates.
Uninstalling/reinstalling the latest AMD video drivers.
Uninstalling/reinstalling FFXIV.

I can launch the game in DX9, but it doesn't run well in borderless windowed mode, so I'd like to get the issue with DX11 resolved.

[darcstar62]

FWIW, my issues that were similar (I started the other thread like this) started happening right after the windows updates as well.

[Dynratygus]

Good morning thank you for posting in the Final Fantasy XIV Technical Support Forums.

Saylen, could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Saylen]

Saylen, could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Done, but I'm still getting the same errors as above when I try to log in.

For what it's worth, my husband has not had this problem, and the only pending Windows update on his PC is a Windows Servicing Stack Update, KB4490628. I'm not able to uninstall that update from my machine to see if it's causing the issue, though.

[Dynratygus]

Good afternoon and thank you for the reply.

Do you recall anything changing/updating on your PC that coincides with this? Do you notice any patterns to the crash? Are there any programs running in the back ground when Final Fantasy XIV crashes?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Saylen]

Nothing changed besides running Windows updates and updating my video driver.

As for patterns, it's whenever I try to log into the game. I can open the launcher and log in just fine, but when I click the "Play" button, the game client comes up completely black, and a few seconds later I get the error message in my first post.

I have tried launching FFXIV with nothing running in the background with the same results.

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, please provide the following:

- Perform a clean boot ( Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. )
- Set compatibility mode to Windows 7 ( To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Saylen]

I tried the clean boot on your advice earlier in the thread with no luck.

I have tried the compatibility mode before as well, but I just now gave it another shot and I still can't get into the game.

[Saylen]

Hello,

I tried a few more things today without any luck:

Uninstalled FFXIV, removed the config folder in Libraries/Documents/My Games/, and reinstalled the game.
Performed a minimal boot with only essential system drivers and network capabilities enabled.
Ran another Windows Update.

Is there anything else we can try? Or is the issue outside the scope of my hardware and software settings?

[Saylen]

Just wanted to update, in case anyone else is in my position:

I did finally get this resolved by performing the free Windows 10 OS upgrade and turning off compatibility mode on the FFXIV boot executable.