Game is crashing since entering new area.

[Tridhu]

Hello.

As a starter, sorry if i'm making some mistakes i'm not english.

So,

As the title suggest, my game is crashing (without any message) constantly.

I'm currently in the stormblood extension and the story requires me to go to the Azim Steppes.Which i do and while loading the area...the game crash.
If i'm talking about this,it's because my other character works perfectly without any issue.

But my main character(the one on the profile) is considered to be in this area(the Azim Steppes) and it automatically crash the game whenever i try to load.

I'm asking for help because i reinstalled the drivers and tried various things like lowering the graphics, going borderless mode, lauching as windows 7 compatibilty etc...

Still nothing.


I'm pasting the system information below and hope i can get some help.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Thoma\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 8JCN48WW
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16257.207MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23425.207MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.533GB SYSTEM_FREEDISC_SPACE 747.327GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.256GB SYSTEM_FREEDISC_SPACE 173.942GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.973GB SYSTEM_FREEDISC_SPACE 0.972GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 189.826GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8128.604 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_4db5afcebc1addd8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_4db5afcebc1addd8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_4db5afcebc1addd8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_4db5afcebc1addd8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8256 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6292
SYSTEM_GRAPHICS_DRIVER_DATE 9/28/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Casque (PARTY TIME LED SPEAKER Stereo)
SYSTEM_SOUND_DEVICE_ID {F1CB7F8D-7DDE-4AF5-90DD-6D74AC67E0CE}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0267
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Haut-parleurs (2- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {24C2B2F7-9B51-4494-B667-17E158C4A61C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8652
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/12/2019 00:00:00
SYSTEM_SOUND Haut-parleurs (G533 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {8C6FD22E-6FA0-4EA0-8B8D-1110F33BC213}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Casque (PARTY TIME LED SPEAKER Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {CB148FAE-0E61-4E43-8BAF-36B058E46572}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9807120-B7C5-11E9-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9809830-B7C5-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E980BF40-B7C5-11E9-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E980E650-B7C5-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E980E650-B7C5-11E9-8007444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9810D60-B7C5-11E9-8008444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9813470-B7C5-11E9-8009444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E981A9A0-B7C5-11E9-8010444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E981D0B0-B7C5-11E9-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E981D0B0-B7C5-11E9-8012444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E981D0B0-B7C5-11E9-8013444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9815B80-B7C5-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51670560-BD20-11E9-8002444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9815B80-B7C5-11E9-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51672C70-BD20-11E9-8003444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9818290-B7C5-11E9-800E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E981A9A0-B7C5-11E9-800F444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51672C70-BD20-11E9-8004444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Technical Support - Ecrire un nouveau sujet - Mozilla Firefox
bug - Paint
Microsoft Text Input Application
Activité - Discord
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
qBittorrent 4.1.7
RPG MAKER VX Ace RTP
Steam
Uplay
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Intel(R) Extreme Tuning Utility
Adobe Refresh Manager
Adobe Acrobat Reader DC - Français
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Brackets
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCleaner
Mozilla Firefox 68.0.1 (x64 fr)
Mozilla Maintenance Service
Logicool SetPoint 6.69
The Witcher 3: Wild Hunt
Tom Clancy's Rainbow Six Siege
VLC media player
VdhCoApp 1.3.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Serial IO
DriversCloud.com (64 bits)
Intel(R) Serial IO
NVIDIA Ansel
NVIDIA Pilote graphique 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA Logiciel système PhysX 9.19.0218
Mises à jour NVIDIA 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Pilote audio HD : 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Killer Drivers
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe 00002E30
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002560
C:\Program Files (x86)\Steam\Steam.exe 00002DD0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000840
C:\Program Files\Mozilla Firefox\firefox.exe 00003360
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002B08
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D74
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.1003.0_x64__8wekyb3d8bbwe\GameBar.exe 000007D8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.1003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 0000107C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000245C
C:\Users\Thoma\AppData\Local\Discord\app-0.0.305\Discord.exe 00002F20
C:\Users\Thoma\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003390
C:\Windows\Explorer.EXE 000018F0
C:\Windows\System32\DriverStore\FileRepository\cui_dch_comp.inf_amd64_deecec7d232ced2b\igfxEM.exe 00001290
C:\Windows\System32\RtkAudUService64.exe 00002A84
C:\Windows\System32\RuntimeBroker.exe 00000BAC
C:\Windows\System32\SecurityHealthSystray.exe 000022D8
C:\Windows\System32\smartscreen.exe 00002024
C:\Windows\System32\svchost.exe 00001B28
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000171C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000022EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000011FC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F14
C:\Windows\system32\DllHost.exe 00000764
C:\Windows\system32\SearchProtocolHost.exe 000006F4
C:\Windows\system32\SettingSyncHost.exe 00000F90
C:\Windows\system32\conhost.exe 00002568
C:\Windows\system32\mspaint.exe 00000A78
C:\Windows\system32\sihost.exe 00000E30
C:\Windows\system32\svchost.exe 00002404
C:\Windows\system32\taskhostw.exe 000011A4
F:\Square\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000005A0
F:\Square\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000014E8

[Dynratygus]

Good morning and thank for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Does this crash only happen in one area? Does it occur any where else in game? As the issue only happens with one character, try deleting the locally saved content in the my documents folder. If you have not done so already, please try doing a clean boot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Thank you for posting in the Final Fantasy XIV Technical Support Forums.

[Tridhu]

Hello,

I've been experiencing this crash since this afternoon when i reached this area so about 4 hours ago.
The crash only happened here, i didn't have any other crash in any other areas(for now).
I will try the clean boot and keep it updated.

Thank you.

[Tridhu]

The clean boot didn't do anything.

I can safely delete the locally saved content in my document folder without altering the game i guess ?

[Dynratygus]

Thank you for the quick reply.

Please make a back up folder and then delete the saved content. When you experience the crash do you receive an error message ? If so, could you provide it in your next reply?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Tridhu]

I deleted the saved content and placed it into a folder but the crash still occurs.

As i said, it's when i'm loading the area, the game just shut down and there is NO error message.

[Tridhu]

So i just had an error message.

ffxiv.exe+CA8AA6
ffxiv.exe+18461C
ffxiv.exe+183FEB
ffxiv.exe+1860FD
ffxiv.exe+193F78
ffxiv.exe+19B989
ffxiv.exe+199E37
ffxiv.exe+1883AF

This was when launching the game with DX9.

[Dynratygus]

Thank you for the reply.

Does this crash happen when launching the game in Direct X 11? When Final Fantasy XIV crashes are there any programs running in the background? You might want to disable any overlays and close any background programs. In addition to this, please make sure that any anti virus programs have the proper exceptions made.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Tridhu]

Hello.

Sorry for taking so long to respond.

After reinstalling the game yet again it worked for a moment and crashed again.Apparently installing DX11(i have Dx12) "worked" even though it simply said that i have DX11 so it will automaticaly update.

Anyway, it works now so thank you for trying to help anyway.

Have a good day and hope there is some ideas about how this crash is happening.