Error Message

[Bakugekiki]

Hello,

I'm sure there are dozens of threads with error messages already, but this is one message that I have not yet seen. Could somebody please explain why this is happening and what I need to do to fix it?

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-07-24_00:37

nvwgf2umx.dll+2F6FBD
nvwgf2umx.dll+DB96A7
nvwgf2umx.dll+DB7382
nvwgf2umx.dll+C903DD
nvwgf2umx.dll+CAA035
nvwgf2umx.dll+2F5C3B
nvwgf2umx.dll+3A2AFD
nvwgf2umx.dll+3A29A9

[Bakugekiki]

Not even five minutes later, I get this message...

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-07-24_00:37

ffxiv_dx11.exe+40D91D
ffxiv_dx11.exe+3EDAC6
ffxiv_dx11.exe+3F2DC4
ffxiv_dx11.exe+3C1438
ffxiv_dx11.exe+3C2130
ffxiv_dx11.exe+3C2149
ffxiv_dx11.exe+3C2149
ffxiv_dx11.exe+3C2149

[Bakugekiki]

Yet another crash, and I've played this game for barely an hour today...

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-07-24_00:37

d3d11.dll+12DBAD
ffxiv_dx11.exe+2FFE20
ffxiv_dx11.exe+2F5166
ffxiv_dx11.exe+2F2742
ffxiv_dx11.exe+2F4EC1
ffxiv_dx11.exe+2F70CD
ffxiv_dx11.exe+1A0792
ffxiv_dx11.exe+11EFFC9

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Does this crash happen when there are other programs running in the background? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you visiting the Final Fantasy XIV Technical Support Forums!

[Bakugekiki]

This issue has been going on for a very long time. It does happen frequently when I am running other software and apps to assist with broadcasting (I'm a streaming broadcaster on Twitch).

Here is a system report as requested. I copied this just moments after another crash today:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Bakugekiki\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.031MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18755.031MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.158GB SYSTEM_FREEDISC_SPACE 242.082GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {C2A8F5F2-6537-4DD3-99CB-00EE61E8B24D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {23593462-93E4-4E3C-BC68-70FACE3C6B54}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2540F7EF-2078-4C88-B17F-5A0AF324D1E7}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {74E96D33-C10A-41E5-94C3-408257052CA6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND VE228 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB421889-8FEA-464D-94B2-390A18D80803}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E06429F0-F729-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E064ED40-F729-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0653B60-F729-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0656270-F729-11E7-8006444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
FFXIVLauncher
Streamlabs OBS
Error Message - Reply to Topic - Google Chrome
FINAL FANTASY XIV
FINAL FANTASY XIV
#idle-banter - Discord
loots.com - Account - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Films & TV
Films & TV
Microsoft Store
Microsoft Store
Streamlabs Chatbot


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft DirectX SDK (June 2010)
Skype version 8.50
VLC media player
LWS Pictures And Video
Streamlabs Chatbot version 1.0.2.59
CameraHelperMsi
LWS Help_main
LWS Twitter
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
LWS YouTube Plugin
Java 8 Update 221
FINAL FANTASY XIV - A Realm Reborn
erLT
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
LWS Gallery
LWS Motion Detection
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
LWS Launcher
PS4 Remote Play
LWS Webcam Software
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
LWS WLM Plugin
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Logitech Webcam Software
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
LWS Facebook
Streamlabs OBS 0.11.5
Microsoft Office Professional 2013 - en-us
Microsoft Office Professional Plus 2013 - en-us
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Office 15 Click-to-Run Licensing Component
NVIDIA Ansel
NVIDIA Control Panel 431.60
NVIDIA Graphics Driver 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001B54
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000009EC
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 000027A4
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00002674
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00000E2C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001870
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000025BC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00000A18
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000013D4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000CCC
C:\Program Files\Streamlabs OBS\Streamlabs OBS.exe 00002A30
C:\Program Files\Streamlabs OBS\resources\app.asar.unpacked\node_modules\crash-handler\crash-handler-process.exe 00001DE4
C:\Program Files\Streamlabs OBS\resources\app.asar.unpacked\node_modules\obs-studio-node\crashpad_handler.exe 00002DF8
C:\Program Files\Streamlabs OBS\resources\app.asar.unpacked\node_modules\obs-studio-node\obs-plugins\64bit\obs-browser-page.exe 00000DFC
C:\Program Files\Streamlabs OBS\resources\app.asar.unpacked\node_modules\obs-studio-node\obs64.exe 00002E10
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000270C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001814
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F34
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001340
C:\Users\Bakugekiki\AppData\Local\Discord\app-0.0.305\Discord.exe 00001FA4
C:\Users\Bakugekiki\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002604
C:\WINDOWS\Explorer.EXE 0000196C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018C0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000024CC
C:\WINDOWS\system32\DllHost.exe 00001A44
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002E7C
C:\WINDOWS\system32\browser_broker.exe 00002DBC
C:\WINDOWS\system32\conhost.exe 00001AE0
C:\WINDOWS\system32\sihost.exe 00000C54
C:\WINDOWS\system32\svchost.exe 00002A48
C:\WINDOWS\system32\taskhostw.exe 0000198C
C:\Windows\System32\GameBarPresenceWriter.exe 000031DC
C:\Windows\System32\MicrosoftEdgeCP.exe 00002E94
C:\Windows\System32\RuntimeBroker.exe 000020CC
C:\Windows\System32\SecurityHealthSystray.exe 000020AC
C:\Windows\System32\smartscreen.exe 00002078
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002210
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002D7C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000018A4

[Dynratygus]

Good afternoon and thank you for the reply.

Where in game does the occur? Do you experience the crash when the game is first loaded? Does the cash occur anywhere else in game? Have any updates or changes been made to the PC?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Bakugekiki]

The crashes can happen practically at any point in the game. Usually not when the game first loads; it will typically happen after I've been playing for some time.

There haven't been any significant updates to my knowledge.

[Einmimiria]

Thank you for the reply Bakugekiki.

The first error message you receive lists Nvidia graphics drivers. With the next few, it looks like the executable for the game is crashing. Since the first one indicates the GPU drivers, I'd suggest doing a clean install of your graphics drivers just in case.

You mentioned it happening when trying to stream, correct? Does the crash happen when playing the game while not streaming?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Bakugekiki]

Sorry for the delayed reply. It would be very helpful if instant email notifications were properly implemented. But I digress...

No, it does not appear to happen when I am not streaming.

[Bakugekiki]

Here's a new one that just appeared today (while I was streaming):

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-07-24_00:37

ntdll.dll+9A9D
ffxiv_dx11.exe+1BC174
ffxiv_dx11.exe+2D2E80
???+24BEA476610
???+3C28BCB8