Video card crashing whenever Eden prime's eternal breath happens

[Matticusrex]

I use a radeon rx580 with the most current drivers. When the cut scene finishes, my monitor losses signal and I have to restart my computer. I dont have this problem with any other games.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? When the crash happens, is there an error message that appears? If so, please provide the error message in your next reply. Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Matticusrex]

I was able to fix the problem by updating windows, I was behind on my version. But to answer your questions. The problem started after the savage version of eden was released, I had no crashing prior to this. I did not get any visible error messages but I also had to restart my computer to bring the video back. The problem persisted even after I updated my video drivers and reinstalled the game. The video crash itself only had a 50% chance of happening throughout all of this. After I updated windows and switch back to fullscreen I do not crash during Eternal Breath anymore so I assume it had somthing to do with my directx version which is tied to the windows updates.

-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8137.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23126.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.910GB SYSTEM_FREEDISC_SPACE 468.280GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4068.834 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0345289.inf_amd64_524ab359db7f581a\B345285\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345289.inf_amd64_524ab359db7f581a\B345285\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345289.inf_amd64_524ab359db7f581a\B345285\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0345289.inf_amd64_524ab359db7f581a\B345285\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.25001
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {BDB80E00-AABB-4659-9D74-E743DA8A3D64}
SYSTEM_SOUND_DEVICE_NAME CMUAC.sys
SYSTEM_SOUND_DRIVER_VERSION 8.01.0014.7337
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/13/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87B02B80-43FC-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {3BBD2D20-F188-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BBABC20-F188-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BBF7710-F188-11E8-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BC1E810-F188-11E8-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BC1E810-F188-11E8-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BC1E810-F188-11E8-8007444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0