Yet Another DirectX Crashing Thread

[Sub-Xero]

I posted in another thread and intended to add this to that, but you closed it.

I have been having this issue since the launch of Shadowbringers. It does not happen with any other game. I see many people saying it happens randomly while playing, but for me, it ONLY happens during Shadowbringers instanced content and it ONLY happens when there is a big move with a lot of effects going on/off. It does not happen every time, but it usually happens during the same moves. The variation could be due to players also using large, effect heavy moves/abilities at the same time as the boss. It has not happened during normal pulls in dungeons. It has only happened during boss fights whether that be in dungeons or raids and, again, it only happens during the big moves.

The problem went away when Nvidia driver 431.60 came out, but after last nights patch/maintenance it is back. I've already tried all of the suggestions offered here moderators and many suggestions offered by users and nothing has worked.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Josh\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16275.258MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18707.258MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 946.507GB SYSTEM_FREEDISC_SPACE 164.451GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX TITAN X
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX TITAN X
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12239.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8137.629 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7327437B-93A8-49BE-A1BF-F7BF505D1B1B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {1A690185-A29C-48BE-A922-764FA034E56F}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {8D5F01B5-675D-47EC-943B-1B400408A85B}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F9E58200-58F0-4B44-ACA4-2BD13CB2BF5F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {901EA3D0-8787-11E5-8004444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {901EA3D0-8787-11E5-8005444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {901EA3D0-8787-11E5-8006444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {901EA3D0-8787-11E5-8007444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A616330-9037-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {901EA3D0-8787-11E5-8008444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
DirectX Crashing ‎- Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ASIO4ALL
Battle.net
FL Studio 12
FL Studio ASIO
Google Chrome
IL Download Manager
Alienware Command Center
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI
MSI ODD Monitor
NETGEAR Genie
OBS Studio
OpenAL
Origin
Overwatch
PunkBuster Services
Steam
Dead Island Riptide
Mercenary Kings
Just Cause 3
Mount Your Friends
Fallout 4
Dead Island
Uplay
Tom Clancy's Ghost Recon Wildlands
Far Cry Primal
Far Cry 3 Blood Dragon
Assassin's Creed Origins
Far Cry 3
Tom Clancy's The Division 2
Tom Clancy's The Division
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
UE4 Prerequisites (x64)
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® PROSet/Wireless Software
Epic Games Launcher
PlayOnline Viewer & Tetra Master
Intel® Security Assist
UtechSmart 16400DPI VENUS Gaming Mouse version 1.1
Realtek Card Reader
Google Update Helper
FINAL FANTASY XI
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Sound Blaster Recon3Di
Tom Clancy's Splinter Cell® Blacklist™
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
MSI ODD Monitor
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Sound Blaster Recon3Di Extras
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Citrix Online Launcher
Killer Network Manager Suite
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
7-Zip 18.00 beta (x64)
My Dell
Homefront: The Revolution
Fallout: New Vegas
Warhammer: End Times - Vermintide
Prey
The Elder Scrolls V: Skyrim Special Edition
Duke Nukem Forever
The Elder Scrolls V: Skyrim
TeamSpeak 3 Client
Intel(R) Management Engine Components
Killer E220x Drivers
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Alienware Command Center
Intel(R) Rapid Storage Technology
RAPID Mode
Intel® PROSet/Wireless WiFi Software
Intel(R) Chipset Device Software
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) PRO/Wireless Driver
Killer Network Manager
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 431.60
NVIDIA Graphics Driver 431.60
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Intel(R) Management Engine Components
Dell Foundation Services
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Killer Bandwidth Control Filter Driver
DSC/AA Factory Installer
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) ME UninstallLegacy


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\CTJckCfg.exe 00003678
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe 00001F7C
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe 00000AAC
C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe 00002450
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00000BD4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C20
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000038D4
C:\Program Files (x86)\UtechSmart 16400DPI VENUS Gaming Mouse\OGMMon.exe 00002068
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 000026A0
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 000033C4
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 0000389C
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00000A9C
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00003408
C:\Program Files\Alienware\Dell Foundation Services\DFS.Common.Agent.exe 00003FF8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003EA0
C:\Program Files\Killer Networking\Network Manager\NetworkManager.exe 00002DB0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003C44
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000038F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002260
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 000035B8
C:\WINDOWS\Explorer.EXE 00000E50
C:\WINDOWS\System32\svchost.exe 000023A8
C:\WINDOWS\splwow64.exe 000026C8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002B8C
C:\WINDOWS\system32\DllHost.exe 00003998
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002D08
C:\WINDOWS\system32\SearchProtocolHost.exe 000026FC
C:\WINDOWS\system32\SettingSyncHost.exe 000030D0
C:\WINDOWS\system32\browser_broker.exe 00002810
C:\WINDOWS\system32\conhost.exe 00002058
C:\WINDOWS\system32\sihost.exe 00000D08
C:\WINDOWS\system32\svchost.exe 00001558
C:\WINDOWS\system32\taskhostw.exe 00001004
C:\Windows\System32\MicrosoftEdgeCP.exe 0000055C
C:\Windows\System32\RuntimeBroker.exe 00000FEC
C:\Windows\System32\SecurityHealthSystray.exe 00000494
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002DBC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000303C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000B40

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does this crash occur when there are other programs in the back? Does the crash occur when the overlays are disabled? Have any updates or changes been made to the PC?

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

[Sub-Xero]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does this crash occur when there are other programs in the back? Does the crash occur when the overlays are disabled? Have any updates or changes been made to the PC?

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

I use no overlays and no programs are running in the background. The only updates that have been made to my PC are standard windows updates and regularly updating my graphics card driver in hopes of remedying this issue. I rolled back the windows updates several times hoping it would help but it did not. Everything else in my PC is exactly the same as it has been since I got it in the summer of 2015. As I said, this started as soon as early access for Shadowbringers did and only happens in the instances I described.

[Einmimiria]

Thank you for the reply Sub-Xero. I apologize for the delay in our response.

Do you have any part of your PC overclocked? If so, revert these to their standard clock speeds. Additionally, double-check that nothing is overheating on your PC.

If you have not tried it already, set the Windows compatibility to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

You may also want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!