I will exchange my Handmaster's Ring in my Grand Compagny but now i cant. So i don't if a bug or not but i would like to know why now i can not anymore ?

Date & Time: 7:38 PM
Frequency: today
World name: Ragnarok
Character name: Enig One
Retainer name:
NPC name: Storm Personnel Officier
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates: Limsa Lominsa