Hello, I have been having issues with directX crashing my game for about a week now. I managed to level from 1-41 without any issues whatsoever before this started happening. my graphics cards both have remained up-to-date alongside my version of windows and ffxiv client. It started out taking a little while ( close to 40 mins) before I would get the directX error, but it has been occurring even more frequently as of late.
Things I have Tried in order to fix my problem:
Complete clean reinstall of FFXIV, through the website, and through steam
Reinstalling NVIDIA Drivers through GeForce Experience, and without GeForce Experience
Disabling all startup programs
Using a different graphics card( I used nvidia 2070 and a 1080)
Using Msi Afterburner to lower core clock speed
reinstalling DirectX
Adding Exceptions in AVG/Firewall
So far, no Other game I play has done this to me.Lastly, with the crashes, my whole computer freezes and I can't think of anything else I can do to fix this.. Please Help, I would like to play the game I've dropped over $100 on.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\kyobl\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32695.848MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37815.848MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.514GB SYSTEM_FREEDISC_SPACE 74.916GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1129.288GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.924 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.924 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 16475 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
SYSTEM_GRAPHICS_DRIVER_DATE 11/17/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {92B757B7-5F29-495F-952B-8000CC08F8BB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND VS248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {53A22CC2-8423-4671-9B9A-A1F39AEC6BCA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND U2879G6 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {70F0E82C-D2D0-433B-8E1A-873F8B4CE1CB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDA5CF0-D9D4-11E7-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDA5CF0-D9D4-11E7-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDA8400-D9D4-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDA8400-D9D4-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDB2040-D9D4-11E7-800E444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDA8400-D9D4-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91A861E0-DA5B-11E7-8001444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAD220-D9D4-11E7-800A444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAD220-D9D4-11E7-800B444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAF930-D9D4-11E7-800C444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8007444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8008444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8009444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Edge
Technical Support - Post New Thread and 2 more pages - Microsoft Edge
Microsoft Edge
MSI Afterburner
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
boot
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
The Witcher 3: Wild Hunt - Game of the Year Edition
MSI Afterburner 4.6.1
AVG Internet Security
AVG PC TuneUp
Battle.net
BitRaider Streaming Client
Diablo III
Google Chrome
Origin
RivaTuner Statistics Server 7.2.2
Steam
The Elder Scrolls Online
World of Warcraft
World of Warcraft Classic
World of Warcraft Classic Beta
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
AVG PC TuneUp
Intel(R) Wireless Bluetooth(R)
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dragon Age™: Inquisition
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
CORSAIR iCUE Software
Python 3.5.1 Launcher (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Google Talk Plugin
7-Zip 17.01 beta (x64)
Logitech Gaming Software 9.00
Microsoft Office 365 - en-us
Batman™: Arkham Knight
Castlevania: Lords of Shadow - Ultimate Edition
The Elder Scrolls Online
FINAL FANTASY XIV Online
Divinity: Original Sin 2
DRAGON BALL XENOVERSE 2
Pillars of Eternity II: Deadfire
FINAL FANTASY XII THE ZODIAC AGE
FINAL FANTASY XV WINDOWS EDITION
Pathfinder: Kingmaker
DRAGON QUEST® XI: Echoes of an Elusive Age™
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
AVG
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 18.05 (x64 edition)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
FMW 1
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Graphics Driver 431.60
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Virtual Host Controller
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
EVGA OC Scanner X 3.6.1.2 (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4023057)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe 000015FC
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00002BB4
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00002B98
C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00002C24
C:\Program Files\Logitech Gaming Software\LCore.exe 00002BFC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000021F8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002224
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000049C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001FD8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002250
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C30
C:\WINDOWS\Explorer.EXE 00001CA0
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igfxEM.exe 00001E74
C:\WINDOWS\System32\svchost.exe 00002768
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002198
C:\WINDOWS\system32\DllHost.exe 000023B0
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002444
C:\WINDOWS\system32\SearchProtocolHost.exe 0000083C
C:\WINDOWS\system32\SettingSyncHost.exe 00002514
C:\WINDOWS\system32\browser_broker.exe 00002304
C:\WINDOWS\system32\sihost.exe 00001448
C:\WINDOWS\system32\svchost.exe 00001DA0
C:\WINDOWS\system32\taskhostw.exe 00001914
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000017E0
C:\Windows\System32\GameBarPresenceWriter.exe 00002838
C:\Windows\System32\MicrosoftEdgeCP.exe 00000FBC
C:\Windows\System32\RuntimeBroker.exe 0000156C
C:\Windows\System32\smartscreen.exe 000029B0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001A80
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002200
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DB4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EE0
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000060C
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000934