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  1. #1
    Player
    Nightreaver's Avatar
    Join Date
    Jul 2019
    Posts
    1
    Character
    Matthias Nightreaver
    World
    Mateus
    Main Class
    Warrior Lv 43

    DirectX 11 Fatal Error 11000002

    Hello, I have been having issues with directX crashing my game for about a week now. I managed to level from 1-41 without any issues whatsoever before this started happening. my graphics cards both have remained up-to-date alongside my version of windows and ffxiv client. It started out taking a little while ( close to 40 mins) before I would get the directX error, but it has been occurring even more frequently as of late.

    Things I have Tried in order to fix my problem:
    Complete clean reinstall of FFXIV, through the website, and through steam
    Reinstalling NVIDIA Drivers through GeForce Experience, and without GeForce Experience
    Disabling all startup programs
    Using a different graphics card( I used nvidia 2070 and a 1080)
    Using Msi Afterburner to lower core clock speed
    reinstalling DirectX
    Adding Exceptions in AVG/Firewall

    So far, no Other game I play has done this to me.Lastly, with the crashes, my whole computer freezes and I can't think of anything else I can do to fix this.. Please Help, I would like to play the game I've dropped over $100 on.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\kyobl\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.30
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32695.848MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37815.848MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.514GB SYSTEM_FREEDISC_SPACE 74.916GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1129.288GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16347.924 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
    SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16347.924 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e187f75677808e02\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
    SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 16475 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
    SYSTEM_GRAPHICS_DRIVER_DATE 11/17/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {92B757B7-5F29-495F-952B-8000CC08F8BB}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
    SYSTEM_SOUND VS248 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {53A22CC2-8423-4671-9B9A-A1F39AEC6BCA}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND U2879G6 (2- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {70F0E82C-D2D0-433B-8E1A-873F8B4CE1CB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDA5CF0-D9D4-11E7-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDA5CF0-D9D4-11E7-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDA8400-D9D4-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDA8400-D9D4-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDB2040-D9D4-11E7-800E444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDA8400-D9D4-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {91A861E0-DA5B-11E7-8001444553540000}
    SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow Battery Charger
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAD220-D9D4-11E7-800A444553540000}
    SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAD220-D9D4-11E7-800B444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming Scimitar PRO RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAF930-D9D4-11E7-800C444553540000}
    SYSTEM_INPUT_NAME Corsair STRAFE MX Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8007444553540000}
    SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8008444553540000}
    SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3BDAAB10-D9D4-11E7-8009444553540000}
    SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Microsoft Edge
    Technical Support - Post New Thread and 2 more pages ‎- Microsoft Edge
    Microsoft Edge
    MSI Afterburner
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    Settings
    Settings
    Microsoft Store
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Store
    boot


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    The Witcher 3: Wild Hunt - Game of the Year Edition
    MSI Afterburner 4.6.1
    AVG Internet Security
    AVG PC TuneUp
    Battle.net
    BitRaider Streaming Client
    Diablo III
    Google Chrome
    Origin
    RivaTuner Statistics Server 7.2.2
    Steam
    The Elder Scrolls Online
    World of Warcraft
    World of Warcraft Classic
    World of Warcraft Classic Beta
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Star Wars: The Old Republic
    AVG PC TuneUp
    Intel(R) Wireless Bluetooth(R)
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Google Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Dragon Age™: Inquisition
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    CORSAIR iCUE Software
    Python 3.5.1 Launcher (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Google Talk Plugin
    7-Zip 17.01 beta (x64)
    Logitech Gaming Software 9.00
    Microsoft Office 365 - en-us
    Batman™: Arkham Knight
    Castlevania: Lords of Shadow - Ultimate Edition
    The Elder Scrolls Online
    FINAL FANTASY XIV Online
    Divinity: Original Sin 2
    DRAGON BALL XENOVERSE 2
    Pillars of Eternity II: Deadfire
    FINAL FANTASY XII THE ZODIAC AGE
    FINAL FANTASY XV WINDOWS EDITION
    Pathfinder: Kingmaker
    DRAGON QUEST® XI: Echoes of an Elusive Age™
    Vulkan Run Time Libraries 1.0.65.1
    Vulkan Run Time Libraries 1.0.65.1
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
    AVG
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    7-Zip 18.05 (x64 edition)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    FMW 1
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Management Engine Components
    Microsoft VC++ redistributables repacked.
    Intel® Trusted Connect Service Client
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Intel(R) Management Engine Components
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    NVIDIA Ansel
    NVIDIA Graphics Driver 431.60
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA Virtual Host Controller
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    EVGA OC Scanner X 3.6.1.2 (64-bit)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe 000015FC
    C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00002BB4
    C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00002B98
    C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00002C24
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002BFC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000021F8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002224
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000049C
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001FD8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002250
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C30
    C:\WINDOWS\Explorer.EXE 00001CA0
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igfxEM.exe 00001E74
    C:\WINDOWS\System32\svchost.exe 00002768
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002198
    C:\WINDOWS\system32\DllHost.exe 000023B0
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002444
    C:\WINDOWS\system32\SearchProtocolHost.exe 0000083C
    C:\WINDOWS\system32\SettingSyncHost.exe 00002514
    C:\WINDOWS\system32\browser_broker.exe 00002304
    C:\WINDOWS\system32\sihost.exe 00001448
    C:\WINDOWS\system32\svchost.exe 00001DA0
    C:\WINDOWS\system32\taskhostw.exe 00001914
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000017E0
    C:\Windows\System32\GameBarPresenceWriter.exe 00002838
    C:\Windows\System32\MicrosoftEdgeCP.exe 00000FBC
    C:\Windows\System32\RuntimeBroker.exe 0000156C
    C:\Windows\System32\smartscreen.exe 000029B0
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001A80
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002200
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DB4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EE0
    D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000060C
    D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000934
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    How long have you been experiencing the direct X crashes? Does the direct X crash occur when there are programs running in the background?

    Thank you for visiting in the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    Darkstride's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    1,604
    Character
    Ruin Darkstride
    World
    Excalibur
    Main Class
    Sage Lv 100
    Join the club, there are plenty of us here.
    (0)