Not receiving any packets

[Chillgamer]

Hello, I keep lagging/disconnecting from the game, later I found out that I'm not receiving any packets.

I've run a Tracert and here are the results:

Tracing route to 195.82.50.62 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.254
2 * * * Request timed out.
3 * 6 ms 6 ms 139.156.98.100
4 5 ms 6 ms 6 ms asd2-rou-1022.NL.eurorings.net [134.222.129.236]
5 6 ms 6 ms 6 ms asd2-rou-1043.NL.eurorings.net [134.222.48.223]
6 6 ms 6 ms 6 ms asd-s5-rou-1041.NL.eurorings.net [134.222.48.245]
7 6 ms 6 ms 6 ms adm-b1-link.telia.net [213.248.77.152]
8 19 ms 18 ms 19 ms adm-bb3-link.telia.net [62.115.136.194]
9 40 ms 26 ms 28 ms hbg-bb1-link.telia.net [80.91.252.43]
10 18 ms 18 ms 19 ms ffm-bb3-link.telia.net [62.115.123.76]
11 16 ms 15 ms 15 ms ffm-b10-link.telia.net [62.115.137.227]
12 16 ms 16 ms 16 ms kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
13 20 ms 18 ms 22 ms 195.82.60.29
14 16 ms 17 ms 16 ms 195.82.61.14
15 16 ms 16 ms 16 ms 195.82.50.234
16 16 ms 16 ms 16 ms 195.82.50.62

Tracert ran at 21:48 25-07-19
Network provider: KPN
Location: The Netherlands
Datacenter: Light
World: Odin

Released and renewed IP address

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The trace route seems pretty stable except for a few spots at the beginning. Have you attempted this trace route again and received similar results?

How often do you lag or disconnect from the game? Does it happen in specific areas or while doing specific content?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Chillgamer]

Hello Einminiria,

Yes, I ran the trace a couple of times and got similar results, the connection seems to be working fine now. Thanks for the reply