Just had the most fascinating conversation with a GM

[ICountFrom0]

Apparently, even though there are enough bots in central shroud that the game is literally unable to be played, that nobody else can even enter the zone, GM's are not allowed to do anything.

They can't show up.

They can't view the list of players.

They can't view the list of events.

They can't help in any way at all.

A single person with a bot farm can cripple the game so badly that no new players can use a server at all, and the GM's are completely helpless.

If this is true, and not just a lazy GM unwilling to do the work, who do I go to get a refund? This is quite clearly not a functioning state.