Petition / Unaccpetable issue about server merger.

[RoosterAgathos]

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

Unfortunately I think your wrong.. The customer is not always right. SE made every attempt to communicate the server merger rules and deadlines.. Emails, notices on loadstone, notices before logging in, Notices when logging in. At some point the user needs to take responsibility for themselves.

If the devs/reps at SE decide to make a special allowance for this person...at what point does it stop? The 5th time someone makes a plea on the boards because they neglected to do what a majority of the players in game did and read the instructions provided?

It's a crappy situation and maybe SE should help out, honestly i think handling in a quieter fashion would have gotten better results. Now you have put a microscope on it and they can either stand by their rules or open the flood gates for everyone who made a mistake.

[KaplanHomahru]

The customer is a person and people are not immune to being wrong. And you guys didn't do yourselves any favors by making up the whole "WAAH SE Singled me out, they are making me transfer even though I did nothing" story. You're just like one of those sleazy customers who tries to return crap at wal mart after they've used it for a month because "It never worked since I first opened it". I hope the manager comes in and calls you on your BS. :|

[TheVedis]

People have no idea what "The customer is always right" even means

what it basicaly means is DO NOT ARGUE with the customer, do not tell them they are wrong. Its about good customer service in general not just agreeing and going along with what the customer feels he should get.

In this case, there are NO MORE server transfers, the customer messed up, the customer failed to read several posts about what was happening. the customer failed to do several things. It is only the companys job to fix said error if it is within their guidelines to do so. In this case, its not happening because the servers are now closed. He left, and someone else took his spot, they cant take away that persons spot so therefore, the customer must now live with his decision.

[Vassteel1]

Why would I want to transfer to a server I'm already on..this makes no sense. So now I cant cancel the transfer they gave me nor can I transfer back to my original server.

wow thats the worst email shoop ive ever seen its not even gmail

[Molly_Millions]

It sounds like he THINKS he needs to apply to transfer, but if he's on besaid, then no transfer is needed. He's not eligible to transfer to balmung, because his char is on a server that will become balmung.

[Shneibel]

It sounds like he THINKS he needs to apply to transfer, but if he's on besaid, then no transfer is needed. He's not eligible to transfer to balmung, because his char is on a server that will become balmung.

he cannot find the name balmung either, it will not show as it is the default

[Tatsuguy]

Have fun on Ragnarok~

[JackDaniels]

Looking at that screenshot, it seems to simply be saying you can only MOVE to servers you're eligible for. If you don't decide to move... you won't be moved, simple as that.

It's more of a shot of the screen as apposed to a screen shot, no?

[Falcus]

my question is why se even have the default server as an option while picking a server if we didn't need to select it? it just adds to the confusion and things like this can happen. for those of us on the forums that read into the merge method we knew, but the ones that aren't normally active here could have become confused pretty easily.

all it needed was when you went into the screen to have the server you were going to automatically and not let you select that option if you were already headed there and have a page that comes up explaining you were headed there so no further action was needed.

It was there so if you chose a different server then later decided to move back to your default option, you could.
The option to go back to your default (if you chose a different server) was locked on the 12th however.

[illriginalized]

Pics or it didn't happen.
Nudes accepted as well.

bb.com misc? lol <_<