Petition / Unaccpetable issue about server merger.

[Nixius]

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

I'm a firm believer that the customer is not always right =P

Regardless I understand it's difficult to put up with that your friend made a mistake, but if SE were to rectify it, then the whole world merger system we have in place would not work. People would abuse it to move around as they please etc.

I don't know what the right answer is, but a lot of responsibility lies with your friend who started clicking around world merger stuff without reading the various literature available or allowing himself to be fully informed. Several posts on lodestone and even an e-mail to subscribers.

It's even spelt our quite clearly on the world merger transfer page. What else would you have asked SE to do?

I hope you somehow reach an amicable situation, as someone suggested, all move to ragnarok?