Quote Originally Posted by Dynratygus View Post
Thank you for the reply,

I apologize for the delay in our response to your concern. Could you try updating the drivers for the controller?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I've done everything from uninstalling drivers and "re-downloading" and installing the latest drivers to reinstalling xbox game accessories app through windows store. The issue isn't the drivers and you know this. The issue is what was discussed in the OP. Final Fantasy XIV for some reason causes Microsoft Device Enumerator to refresh. Final Fantasy XIV had me thinking my controller was broken but it isn't. This issue only occurs with Final Fantasy XIV and no other game. And as was mentioned before, my controller actually works with Final Fantasy XIV so long as I disable Microsoft Device Enumerator.

I started this thread in hopes that there was a more up-to-date fix for this issue that plenty of other controller users experience and it seems to me that Square Enix could careless or they're incompetent to remedy the issue, or the more obvious excuse, you guys don't have the resources or time to look into it. This issue is 5 years old now and the fix wasn't even one from the source as far as I could tell but rather from the community. Also, the amount of time it took for you to respond to me with "Try updating your drivers" is bothersome.

I'm forced to disable services on my Operating System of which I am unaware the repercussions of doing so just so that I can enjoy a game I pay monthly for.