Controller losing connection peridocially

[Aezaeo]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The primary cause of this issue seems to be related to Device Enumerator refreshing while playing the game. Normally, this will only refresh when a USB device is removed or plugged in. If this is happening without you intentionally doing one of those actions, then something else is causing this to refresh. Try removing any USB device that is not your mouse/keyboard and your controller.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

The only thing I have plugged into my PC is my Mouse/Keyboard, Headset, and controller so I think that rules that out. Also disabling Device Enumerator got rid of my DLNA devices but while im playing my DLNA devices are off so I don't know how it could be that. Some more help will be greatly appreciated.

Here's my System Information from what's generally running when I play.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Aezaeo\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz (8 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 14254.164MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 35758.164MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.160GB SYSTEM_FREEDISC_SPACE 110.036GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.017GB SYSTEM_FREEDISC_SPACE 315.424GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.520GB SYSTEM_FREEDISC_SPACE 994.302GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9313.873GB SYSTEM_FREEDISC_SPACE 3654.370GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 1229.897GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7127.082 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7127.082 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {846E0A75-ECB3-4CBD-8D2F-4B404CBB92C2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {229B9878-EB43-4626-9041-B069F8E36266}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8656
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/19/2019 00:00:00
SYSTEM_SOUND Speakers / Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3BC02B6B-63B0-41D0-AF40-50AC50F7B467}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8656
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/19/2019 00:00:00
SYSTEM_SOUND DELL ST2420L (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CA524B9A-1587-47EF-8D4D-7CB7A8763504}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5EFBC8D0-6C55-11E9-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E4B100-23CB-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5EFC3E00-6C55-11E9-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5EFC8C20-6C55-11E9-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5EFCB330-6C55-11E9-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E61090-23CB-11E8-8006444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E74910-23CB-11E8-800A444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E685C0-23CB-11E8-8007444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5174440-249A-11E8-8001444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E6ACD0-23CB-11E8-8008444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90E77020-23CB-11E8-800B444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
@Bremen - Discord
Controller losing connection peridocially - Mozilla Firefox
˚○。
Photos
Command Prompt
pixiv_10013868_74580401_p00.jpg ‎- Photos


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Hellblade: Senua's Sacrifice
Send Anywhere 9.3.51126
Vuze
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Adobe After Effects 2019
MSI Afterburner 4.6.0
AviSynth
Battle.net
Bulk Image Downloader v5.41.0.0
Guitar Pro 7 - Soundbanks
Google Chrome
Guitar Pro 7
Heroes of the Storm
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI
Internet Download Manager
JDownloader 2
K-Lite Mega Codec Pack 14.3.6
League of Legends
MEGAsync
Origin
Overwatch
Overwolf
Parsec
Adobe Photoshop CC 2019
RivaTuner Statistics Server 7.2.1
Seventh Umbral Launcher
Steam
Toolkit
Uplay
ForHonor
Wondershare Video Converter Ultimate(Build 10.2.5.166)
VLC media player
WinPcap 4.1.3
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Games Launcher
Stopping Plex
Python 3.7.4 Standard Library (32-bit)
Java 8 Update 211
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
UE4 Prerequisites (x64)
Plex Media Server
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Plex Media Server
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
PlayOnline Viewer & Tetra Master
Python 3.7.4 Development Libraries (32-bit)
Java Auto Updater
Wondershare Helper Compact 2.5.3
Python 3.7.4 Add to Path (32-bit)
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Plex Media Player
FINAL FANTASY XI
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Overwolf.Setup.VC100CRTx86.Dist
Python 3.7.4 pip Bootstrap (32-bit)
Python 3.7.4 Tcl/Tk Support (32-bit)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Python 3.7.4 Core Interpreter (32-bit)
AOMEI Backupper Standard
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Python 3.7.4 Documentation (32-bit)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Ant Video downloader (Native messaging host)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Python 3.7.4 Executables (32-bit)
Python 3.7.4 Test Suite (32-bit)
Windows 10 Update Assistant
Python Launcher
Dragon Age™: Inquisition
Python 3.7.4 Utility Scripts (32-bit)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Cisco VideoGuard Player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ABBYY FineReader 12 Professional
Realtek High Definition Audio Driver
FINAL FANTASY XIV
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
BiglyBT
Vortex
7-Zip 18.01 (x64)
RogueKiller version 13.3.1.0
CCleaner
Driver Easy 5.6.12
JDownloader 2
Logitech Gaming Software 9.02
Mozilla Firefox 68.0.1 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Tom Clancy's Rainbow Six Siege
SMITE
Portal
Bayonetta
Vanquish
MOBIUS FINAL FANTASY
Portal 2
Counter-Strike: Global Offensive
Ring of Elysium
Pummel Party
Subtitle Edit 3.5.9
TeamSpeak 3 Client
xplorer² Ultimate 64 bit
MiniTool Partition Wizard Free 10.2.2
Microsoft Visual C++ 2005 Redistributable (x64)
Python 2.7.15 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 211 (64-bit)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Plex Media Player
My MP4Box GUI 0.6.0.6
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Revo Uninstaller Pro 3.2.0
Backup and Sync from Google
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft SQL Server Compact 4.0 x64 ENU
Intel(R) Rapid Storage Technology
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA Control Panel 431.36
NVIDIA Graphics Driver 431.36
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvTelemetry
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Restore Point Creator version 7.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Internet Download Manager\IDMan.exe 00002D0C
C:\Program Files (x86)\Plex\Plex Media Server\Plex Dlna Server.exe 00003030
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe 00002F20
C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe 00003038
C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe 00000E08
C:\Program Files\Google\Drive\googledrivesync.exe 00002F9C
C:\Program Files\Logitech Gaming Software\LCore.exe 000028A4
C:\Program Files\Mozilla Firefox\firefox.exe 00002940
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002C80
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002C48
C:\Program Files\WindowsApps\Microsoft.GamingApp_1907.1001.11.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00002F44
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003544
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBar.exe 0000117C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000BA0
C:\Users\Aezaeo\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe 00002E64
C:\Users\Aezaeo\AppData\Local\Discord\app-0.0.305\Discord.exe 00002598
C:\Users\Aezaeo\AppData\Local\MEGAsync\MEGAsync.exe 00002594
C:\WINDOWS\Explorer.EXE 00001AB4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002524
C:\WINDOWS\system32\DllHost.exe 00002648
C:\WINDOWS\system32\SettingSyncHost.exe 00001BA4
C:\WINDOWS\system32\cmd.exe 00000E04
C:\WINDOWS\system32\conhost.exe 00002B44
C:\WINDOWS\system32\sihost.exe 00000C24
C:\WINDOWS\system32\svchost.exe 000035A4
C:\WINDOWS\system32\taskhostw.exe 00000D40
C:\Windows\System32\RuntimeBroker.exe 00002DC4
C:\Windows\System32\SecurityHealthSystray.exe 00001754
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001B6C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000216C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F80
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00000850
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003218