Quote Originally Posted by Kelani View Post
I've heard that when you pre-ordered SHB through the PS4 it was added automatically. Those that pre-ordered through the PC had to activate their key through the steps you've stated above. I'm not 100% sure on this though, as I said, it's what I've heard.
It's what SE told me when I asked their customer support, so you are definitely right. I think why I got hosed, as I said above, is that I haven't touched the game after I pre-ordered it till shadowbringers became playable; so it might have been some sort of registration glitch.