Game having DX11 errors and closing with no errors

[Moonstar]

I don't know what is going on, but my game has been acting strangely lately. I've been getting DX11 errors and now my game is closing on it's own with no error or warning at all. It's getting slightly annoying now. Here is my computer information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Owner\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1202
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.184MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18745.184MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.877GB SYSTEM_FREEDISC_SPACE 371.339GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 923.733GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.592 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_185de2fa646a5951\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_185de2fa646a5951\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_185de2fa646a5951\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_185de2fa646a5951\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0D2677B5-E402-491E-9405-949743673E0D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8098
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/21/2017 00:00:00
SYSTEM_SOUND ASUS MG279 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0F757F60-25AD-4EAE-98AA-CEA1A0D9D392}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A157F160-8F58-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1581870-8F58-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1577C30-8F58-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1577C30-8F58-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1583F80-8F58-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A157A340-8F58-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1583F80-8F58-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1586690-8F58-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1586690-8F58-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A157CA50-8F58-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

@Deathcorpus - Discord
Calculator
Calculator
NVIDIA GeForce Overlay
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Movies & TV
Movies & TV
Microsoft Store
Microsoft Store
ASUS_Manager Ai_ChargerII_TrayIcon


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

GameFirst IV
Razer Cortex
Razer Synapse
WebStorage
Webroot SecureAnywhere
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Cisco PEAP Module
ASUS ROG GAMING MOUSE GX900
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
ASUS Command - Ai Booting
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
Update Installer for WildTangent Games App
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS Command - Backup & Recovery
Adobe Shockwave Player 12.3
AEGIS II - Boost Launcher
Intel® Security Assist
AudioWizard
Cisco EAP-FAST Module
ASUS Command - Update
AEGIS II - Threshold Setting
WildTangent Games App
GameFirst IV
Device Setup
Microsoft Office
AEGIS II - GameALive
ASUS Command - Ai Charger II
REALTEK Bluetooth Filter Driver
REALTEK Wireless LAN Driver
AEGIS II
Adobe Refresh Manager
Adobe Acrobat Reader DC
Cisco LEAP Module
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Intel(R) Chipset Device Software
Windows 10 Update Assistant
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
ASUS Command - Power Manager
ASUS Command - PC Cleanup
Asmedia USB Host Controller Driver
AEGIS II - Lighting
AEGIS II - System Usage
Realtek High Definition Audio Driver
ASUS Command
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Evernote v. 5.8.6
Mozilla Firefox 68.0.1 (x64 en-US)
Mozilla Maintenance Service
Intel(R) Network Connections 20.5.150.0
Synaptics Pointing Device Driver
FFXIV TexTools
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Network Connections 20.5.150.0
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 431.36
NVIDIA Graphics Driver 431.36
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004144
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000047F8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000313C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000470
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000143C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002308
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000002DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003234
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002E44
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 000043CC
C:\Program Files\Webroot\WRSA.exe 00000F98
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001270
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001D1C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003500
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003E34
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1905.30.0_x64__8wekyb3d8bbwe\Calculator.exe 000043A0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000027A8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003064
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.31.2003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003490
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 000038B4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002E30
C:\Users\Owner\AppData\Local\Discord\app-0.0.305\Discord.exe 000028D4
C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003330
C:\WINDOWS\Explorer.EXE 000024AC
C:\WINDOWS\System32\svchost.exe 00003488
C:\WINDOWS\system32\ApplicationFrameHost.exe 000009BC
C:\WINDOWS\system32\DllHost.exe 00001E0C
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000032C4
C:\WINDOWS\system32\SettingSyncHost.exe 00003A38
C:\WINDOWS\system32\browser_broker.exe 000014D8
C:\WINDOWS\system32\conhost.exe 00003F9C
C:\WINDOWS\system32\sihost.exe 000006EC
C:\WINDOWS\system32\svchost.exe 000030D4
C:\WINDOWS\system32\taskhostw.exe 00002E64
C:\Windows\System32\CompPkgSrv.exe 00002F48
C:\Windows\System32\MicrosoftEdgeCP.exe 00000360
C:\Windows\System32\RuntimeBroker.exe 000010A0
C:\Windows\System32\SecurityHealthSystray.exe 00002934
C:\Windows\System32\smartscreen.exe 000004C0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000479C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003F3C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003D9C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000042F0

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Unfortunately, since the game closes without an error message, we have less information about the crash than we normally would. There are a few things that should be tried first if you haven't done so already.

1) Do a clean install of your graphics card drivers.

2) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

3) Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

4) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!