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  1. #1
    Player
    KayailSong's Avatar
    Join Date
    Oct 2015
    Posts
    6
    Character
    Kaya'il Naeuri
    World
    Omega
    Main Class
    Machinist Lv 80

    Unable to play since yesterday

    Hello, I was playing just fine yesterday, but as I was flying around in Ahm Araeng, the game suddenly crashed to desktop without an error or warning. I tried to get back in to the game, and after logging in with my character and waiting for the loading to finish, the game crashed to desktop right after it finished loading (again with no error or warning).

    After this, I went to update my graphics card drivers; unfortunately it was still crashing but this time there was an error message.


    I then restarted my computer, which had no effect.
    I reinstalled the drivers, which allowed me to get past the loading screen, and the game seemed to be running fine for a while but then I teleported somewhere and it crashed again.
    Next, I followed the steps in this forum post (except port forwarding), which allowed me to play for a bit, but crashed again after teleporting 3 times to Ul'Dah > Castrum Oriens > Ala Ghanna (CRASH).

    I'm still getting the crashes, almost always when the game finishes loading after logging in, but if I do get past the loading screen then it crashes upon moving to and loading a different area.

    Any assistance with this issue would be greatly appreciated, because I would very much like to play.
    (0)

  2. #2
    Player
    KayailSong's Avatar
    Join Date
    Oct 2015
    Posts
    6
    Character
    Kaya'il Naeuri
    World
    Omega
    Main Class
    Machinist Lv 80
    Also, forgot to post the system information thing from the launcher:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Ben\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home N 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/11/14 10:07:57 Ver: 22.01
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16327.043MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18759.043MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.348GB SYSTEM_FREEDISC_SPACE 77.260GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 166.747GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 923.543GB SYSTEM_FREEDISC_SPACE 280.546GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4043.500 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8163.521 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4043.500 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8163.521 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4043.500 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8163.521 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2567E9FB-D222-47B5-B545-836CF59A634A}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {424C83A4-DF2A-4AB8-8B5F-A44BCDFED93B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {86F77710-D986-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {86F83A60-D986-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {86F86170-D986-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A183C1E0-5EBC-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A1841000-5EBC-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {86F75000-D986-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {87030FD0-D986-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {87035DF0-D986-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8703AC10-D986-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Unable to play since yesterday - Google Chrome
    #ffxiv  autism - Discord
    Netflix - Google Chrome
    Sonos
    benspasswords.kdb - KeePass
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Starbound
    Advanced Combat Tracker (remove only)
    Call of Duty Black Ops 4
    Deluge 1.3.15
    Destiny 2
    Logitech G430 Driver
    Google Chrome
    League of Legends
    League Displays
    NCSOFT Game Launcher
    Origin
    PBE
    The Elder Scrolls Online
    Path of Exile
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Epic Games Launcher
    Corsair LINK 4
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 211
    Microsoft XNA Framework Redistributable 4.0
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Python 3.7.1 pip Bootstrap (32-bit)
    Python 3.7.1 Core Interpreter (32-bit)
    Google Update Helper
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Microsoft Visual C++ 2005 Redistributable
    Path of Building version 1.4.117
    Python 3.7.1 Add to Path (32-bit)
    Sonos Controller
    Microsoft Visual C++ 2005 Redistributable
    Path of Exile
    Python 3.7.1 Test Suite (32-bit)
    Python 3.7.1 Tcl/Tk Support (32-bit)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Corsair LINK 4
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Python Launcher
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Python 3.7.1 Development Libraries (32-bit)
    Python 3.7.1 Utility Scripts (32-bit)
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Python 3.7.1 Documentation (32-bit)
    Minecraft Launcher
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Python 3.7.1 Standard Library (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Python 3.7.1 Executables (32-bit)
    Streamlabs OBS 0.11.11
    ShareX
    Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
    AutoHotkey 1.1.26.01
    Logitech Gaming Software 9.02
    RuneScape Launcher 2.2.4
    DARK SOULS™: Prepare To Die Edition
    Warframe
    Deponia: The Complete Journey
    FINAL FANTASY XIV Online
    Factorio
    Wallpaper Engine
    MONSTER HUNTER: WORLD
    Risk of Rain 2
    Cultist Simulator
    Sekiro™: Shadows Die Twice
    VLC media player
    WinRAR 5.61 (64-bit)
    FFXIV TexTools
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Logitech G HUB
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Ansel
    NVIDIA Control Panel 431.36
    NVIDIA Graphics Driver 431.36
    NVIDIA GeForce Experience 3.19.0.107
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.107
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001CE0
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002DC0
    C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 00001E64
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003420
    C:\Program Files (x86)\KeePass Password Safe\KeePass.exe 00001F14
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001FA0
    C:\Program Files (x86)\Sonos\Sonos.exe 00002590
    C:\Program Files\LGHUB\lghub.exe 00002B04
    C:\Program Files\LGHUB\lghub_agent.exe 00002A64
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001944
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015D8
    C:\Program Files\ShareX\ShareX.exe 00002CD4
    C:\Program Files\Windows Defender\MSASCuiL.exe 000025C0
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003748
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00002B58
    C:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000171C
    C:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000518
    C:\Users\Ben\AppData\Local\Discord\app-0.0.305\Discord.exe 000028F4
    C:\Users\Ben\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002698
    C:\Windows\Explorer.EXE 0000146C
    C:\Windows\System32\RuntimeBroker.exe 000022B0
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001C2C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018CC
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000984
    C:\Windows\system32\DllHost.exe 00003F00
    C:\Windows\system32\SettingSyncHost.exe 00001B10
    C:\Windows\system32\conhost.exe 00001FE8
    C:\Windows\system32\wbem\unsecapp.exe 00002E44
    F:\Games\Steam\Steam.exe 0000154C
    F:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002D18
    F:\Games\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00000CF8
    c:\windows\system32\sihost.exe 000010B0
    c:\windows\system32\svchost.exe 00002038
    c:\windows\system32\taskhostw.exe 0000118C
    (0)

  3. #3
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    The error message you provided lists the Nvidia drivers. When you updated them, did you do a clean install of them?

    You may also want to try a clean boot if you haven't already. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    Make sure any overlays that may be open are disabled.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)