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  1. #1
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70

    Game keeps crashing with various errors while playing. (Screenshot attached!!!)

    Hi. I just recently came back to FF14 & my game seems to be crashing a lot today for some weird reason. I'm not sure what's going on tbh & I've already tried various troubleshooting steps before making this post. Could someone please help me? Thank you. I'll attach a screenshot of the last known error I got when my game crashed.

    https://imgur.com/gSUIYb9
    (0)

  2. #2
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    Another error message from just a few minutes ago: https://imgur.com/o6Ritco
    (0)

  3. #3
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    I lost count on how many times my game has crashed today. It's freakin' insane. :/
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    Do you notice any pattern to the crashes? Does it only happen in certain areas or while doing certain actions?

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  5. #5
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    Hi,

    Started happening maybe about 4 days ago & it stopped for 2 days until just a little while ago actually. As far as I could tell, I didn't change anything on my gaming pc. I did do a clean install of my Nvidia drivers the other day & assumed that fixed my problem until it started happening again today. I didn't notice any specific patterns or signs that would warrant a crash. It just seems to happen randomly. And yes I shall get a system report & paste it here.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument E:\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS BIOS Date: 01/25/19 14:31:12 Ver: 05.0000D
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16331.195MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18763.195MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 418.617GB SYSTEM_FREEDISC_SPACE 225.140GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.089GB SYSTEM_FREEDISC_SPACE 258.470GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8165.598 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 21:30:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8165.598 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 21:30:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {6AC2C4EB-ACD5-4248-8E06-F609D42D2F28}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8597
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/18/2018 00:00:00
    SYSTEM_SOUND Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {89101435-15F4-4D9B-B5F8-79C468CBDC1C}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8597
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/18/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75EEC80-86F8-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75F61B0-86F8-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {646CF160-A277-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {E75FD6E0-86F8-11E9-8007444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75F3AA0-86F8-11E9-8002444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75F61B0-86F8-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Blue Snowball
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75FAFD0-86F8-11E9-8005444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75FAFD0-86F8-11E9-8006444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E75FFDF0-86F8-11E9-8008444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E7604C10-86F8-11E9-800A444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Game keeps crashing with various errors while playing. (Screenshot attached!!!) - Google Chrome
    #idle-banter - Discord
    Main Page – Gamer Escape: Gaming News, Reviews, Wikis, and Podcasts - Google Chrome
    Twitch - Google Chrome
    iTunes
    Settings
    Settings
    Mail
    Inbox - Live ‎- Mail
    Films & TV
    Films & TV


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    MSI Afterburner 4.6.1
    Avast Free Antivirus
    EdgeDeflector
    Google Chrome
    Hollow Knight Godmaster
    OBS Studio
    Adobe Photoshop CC 2018
    qBittorrent 4.1.6
    Steam
    Uplay
    ASUS Keyboard HAL
    ENE_EHD_HAL
    ASUS AURA Motherboard HAL
    ASUS Aac_NBDT HAL
    ASUS AURA Odd Component
    Samsung Magician
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ASUS GLCKIO2 Driver
    ASUS MousePad HAL
    Apple Software Update
    ASUS AURA VGA Component
    ASUS GLCKIO2 Driver
    ASUS AURA Extension Card HAL
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    ENE RGB HAL
    Corsair AURA DRAM Component
    Kingston AURA DRAM Component
    Project64 1.6
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ASUS AURA Headset Component
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Project64 version 2.3.2.202
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ENE IO Driver
    ASUS Mouse HAL
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    ASUS AURA Display Component
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    CORSAIR iCUE Software
    AURA DRAM Component
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Balanced
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    ASUS MB Peripheral Products
    7-Zip 19.00 (x64)
    AMD Software
    AnyTrans for iOS
    CCleaner
    CPUID CPU-Z 1.89
    CPUID HWMonitor 1.40
    GIMP 2.8.22
    Intel(R) Network Connections 23.5.0.0
    Saints Row IV
    FINAL FANTASY XIV Online
    VLC media player
    ASUS Aac_NBDT HAL
    ASUS Keyboard HAL
    ASUS Mouse HAL
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ENE RGB HAL
    ASUS AURA Extension Card HAL
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AURA DRAM Component
    Bonjour
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Adobe Photoshop CC 2018
    Revo Uninstaller Pro 3.1.8
    Kingston AURA DRAM Component
    ASUS AURA VGA Component
    ASUS MousePad HAL
    KMSpico
    Intel(R) Network Connections 23.5.0.0
    ASUS AURA Headset Component
    iTunes
    ASUS AURA Display Component
    Apple Application Support (64-bit)
    NVIDIA Ansel
    NVIDIA Control Panel 431.36
    NVIDIA Graphics Driver 431.36
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Update Core
    Apple Mobile Device Support
    ASUS AURA Odd Component
    ENE_EHD_HAL
    ASUS MB Peripheral Products
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Elgato Game Capture HD
    AnyTrans for iOS
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS AURA Motherboard HAL
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 00001984
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 000027CC
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000026C4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002644
    C:\Program Files (x86)\Steam\Steam.exe 00001CD0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000285C
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000029E4
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000024C4
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001724
    C:\Program Files\AVAST Software\Avast\aswEngSrv.exe 00001530
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000025DC
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe\HxOutlook.exe 0000097C
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe\HxTsr.exe 000025A0
    C:\Program Files\iTunes\iTunes.exe 000008E8
    C:\Users\Mikey\AppData\Local\Discord\app-0.0.305\Discord.exe 00001750
    C:\Windows\Explorer.EXE 00003300
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001BBC
    C:\Windows\System32\CompPkgSrv.exe 00000A5C
    C:\Windows\System32\RtkAudUService64.exe 000013F8
    C:\Windows\System32\RuntimeBroker.exe 00002608
    C:\Windows\System32\SecurityHealthSystray.exe 00001C6C
    C:\Windows\System32\SystemSettingsBroker.exe 00003128
    C:\Windows\System32\svchost.exe 00000C6C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000904
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000019A8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020C8
    C:\Windows\system32\ApplicationFrameHost.exe 00000F6C
    C:\Windows\system32\SettingSyncHost.exe 000030A0
    C:\Windows\system32\conhost.exe 00002114
    C:\Windows\system32\sihost.exe 00002A2C
    C:\Windows\system32\svchost.exe 00002F9C
    C:\Windows\system32\taskhostw.exe 00002460
    (0)

  6. #6
    Player
    Failia's Avatar
    Join Date
    Feb 2014
    Posts
    454
    Character
    Failia Silverstar
    World
    Balmung
    Main Class
    Astrologian Lv 79
    I'm having the same problem. It's extremely frustrating. I can run all other games with no issue, but FF14 will get me a directx 11 error then crash out. I finally was able to play some tonight and I've crashed twice in 30 minutes. I's disheartening as I want to play but can't....I don't fiddle with my GPU settings so it's essentially still using factory. I'm using an AMD RX 580. This began when Shadowbringers came out but it's occurring more often since the patch this week. I technically use DX12, not 11.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\David\Documents
    ProxyEnable 0
    ProxyServer 104.155.220.145:3128
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 06/26/15 18:42:03 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 24475.789MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 25275.789MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.800GB SYSTEM_FREEDISC_SPACE 26.006GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 244.141GB SYSTEM_FREEDISC_SPACE 129.773GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.229GB SYSTEM_FREEDISC_SPACE 308.362GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 244.141GB SYSTEM_FREEDISC_SPACE 108.337GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8172.219 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 12237.895 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
    SYSTEM_SOUND_DEVICE_ID {3DD52203-9AC7-4C2D-95A7-3EB2E8DF9A17}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F458C7F8-333D-4C9D-BB43-71C132FF55B8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DC4FBC00-AE5E-11E5-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E9092CE0-2ED2-11E4-8001444553540000}
    SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {DC4FBC00-AE5E-11E5-8002444553540000}
    SYSTEM_INPUT_NAME Rival Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D4436A90-3B4F-11E3-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries HID Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FB952EF0-3CEB-11E9-8001444553540000}
    SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FB952EF0-3CEB-11E9-8002444553540000}
    SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DC4FBC00-AE5E-11E5-8003444553540000}
    SYSTEM_INPUT_NAME Rival Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B6D2D620-3B50-11E3-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries HID Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {27A4FA40-3B51-11E3-8003444553540000}
    SYSTEM_INPUT_NAME Steelseries Consumer
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 64 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4E4FE360-AE60-11E5-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex [RAW] Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    DirectX Diagnostic Tool
    6. Activ[E H]ate - Blood Roses - Winamp
    Microsoft Text Input Application
    Netflix
    Netflix
    Microsoft Store
    Microsoft Store
    Game keeps crashing with various errors while playing. (Screenshot attached!!!) - Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    Adobe Flash Player 32 PPAPI
    Battle.net
    BitRaider Streaming Client
    Diablo III
    Dropbox
    Firebird 2.5.2.26540 (Win32)
    FrostWire 6.7.8
    Google Chrome
    Heroes of the Storm
    HP LaserJet P1000 series
    Samsung Kies
    K-Lite Mega Codec Pack 9.9.5
    Mozilla Thunderbird 60.8.0 (x86 en-US)
    Mozilla Maintenance Service
    Canon MP Navigator 3.0
    OpenAL
    Origin
    Overwatch
    PunkBuster Services
    Rockstar Games Social Club
    SHOUTcast Source DSP Plug-in v2
    SpeedFan (remove only)
    StarCraft
    StarCraft II
    Steam
    Tabletop Simulator
    FINAL FANTASY XIV: A Realm Reborn
    Uplay
    Winamp
    Nero ShowTime
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Epic Games Launcher
    OpenOffice 4.1.6
    MarketResearch
    Microsoft XNA Framework Redistributable 3.1
    Nero PhotoSnap Help
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Nero InfoTool Help
    Nero StartSmart Help
    Java 8 Update 211
    Samsung Magician
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Nero DriveSpeed
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    AI Suite II
    Nero Recode
    HiPatch
    Hi-Rez Studios Authenticate and Update Service
    AMD User Experience Program Installer
    Nero Vision
    Java Auto Updater
    Nero StartSmart OEM
    Sapphire TRIXX 6.4.0
    neroxml
    hppMSRedist
    NeroExpress
    Nero 9 Essentials
    Nero Vision Help
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
    Nero Disc Copy Gadget Help
    Google Update Helper
    Nero CoverDesigner
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    4K Video Downloader 4.4
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Samsung Kies
    Nero StartSmart
    Nero BurnRights
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
    QuickTime 7
    Nero Express Help
    Microsoft Visual C++ 2005 Redistributable
    MSXML 4.0 SP2 (KB954430)
    Nero DiscSpeed
    NVIDIA PhysX
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    AMD Settings
    Nero PhotoSnap
    Apple Software Update
    Microsoft Visual C++ 2005 Redistributable
    MSI to redistribute MS VS2005 CRT libraries
    ImagXpress
    Google Update Helper
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Extended Asian Language font pack for Adobe Reader XI
    Nero Recode Help
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    DolbyFiles
    @BIOS
    Advertising Center
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Nero ControlCenter
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Apple Application Support (32-bit)
    Devil May Cry HD Collection: Devil May Cry HD
    Cisco VideoGuard Player
    Launcher Prerequisites (x64)
    HP Customer Experience Enhancements
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Nero DiscSpeed Help
    Nero CoverDesigner Help
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Nero ShowTime
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    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Asmedia ASM104x USB 3.0 Host Controller Driver
    Nero DriveSpeed Help
    Nero Installer
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Nero Disc Copy Gadget
    hppusgP1000
    Nero ControlCenter
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    MSXML 4.0 SP2 (KB973688)
    HP Support Solutions Framework
    Nero BurnRights Help
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Nero InfoTool
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Windows Driver Package - Cambridge Silicon Radio Ltd. (USBSPI) USB (04/19/2016 4.0.0.0)
    Windows Driver Package - Cambridge Silicon Radio Ltd. (CSRBC) USB (04/18/2016 4.0.0.0)
    AMD Software
    BlueStacks App Player
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    CPUID CPU-Z 1.86
    Firestorm-releasex64
    K-Lite Codec Pack 9.9.9 (64-bit)
    Microsoft Mouse and Keyboard Center
    Mozilla Firefox 68.0.1 (x64 en-US)
    NVIDIA Drivers
    Transistor
    Baldur's Gate II: Enhanced Edition
    River City Ransom: Underground
    Golf With Your Friends
    Wallpaper Engine
    Battle Chasers: Nightwar
    SOULCALIBUR VI
    Amnesia: The Dark Descent
    MONSTER HUNTER: WORLD
    Black Desert Online
    DRAGON BALL FighterZ
    DEEP SPACE WAIFU: NEKOMIMI
    DISSIDIA FINAL FANTASY NT Free Edition
    SteelSeries DTS Headphone X
    SteelSeries Engine
    SteelSeries Engine 3.13.6
    TeamSpeak 3 Client
    Vulkan Run Time Libraries 1.0.51.0
    WinRAR 5.00 beta 6 (64-bit)
    Catalyst Control Center Next Localization SV
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
    Catalyst Control Center Next Localization KO
    Canon MP160
    Catalyst Control Center Next Localization DA
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Catalyst Control Center Next Localization HU
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    Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
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    Catalyst Control Center Next Localization CS
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Catalyst Control Center Next Localization NL
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    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
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    Catalyst Control Center Next Localization DE
    Epic Games Launcher Prerequisites (x64)
    Catalyst Control Center Next Localization KO
    Catalyst Control Center Next Localization EL
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Catalyst Control Center Next Localization TR
    Catalyst Control Center Next Localization ES
    Microsoft Silverlight
    Catalyst Control Center Next Localization TR
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Catalyst Control Center Next Localization ES
    Microsoft Application Error Reporting
    Catalyst Control Center Next Localization BR
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Catalyst Control Center Next Localization FI
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Catalyst Control Center Next Localization SV
    iTunes
    Catalyst Control Center Next Localization IT
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    Apple Application Support (64-bit)
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    Catalyst Control Center Next Localization IT
    Update for Windows 10 for x64-based Systems (KB4023057)
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    Catalyst Control Center Next Localization RU
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    Catalyst Control Center Next Localization JA
    Branding64
    Catalyst Control Center Next Localization PL


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\AI Suite II\Remote GO!\AssistTools\WiFile\WiFileTransfer.exe 00002788
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002D54
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002500
    C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe 00002724
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001924
    C:\Program Files (x86)\Steam\Steam.exe 00002104
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001F38
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001C60
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000EC4
    C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00001118
    C:\Program Files (x86)\Winamp\winamp.exe 00002894
    C:\Program Files (x86)\Winamp\winampa.exe 000027C0
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000247C
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00001CFC
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00001B88
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000021E8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000012C0
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002F6C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002058
    C:\WINDOWS\Explorer.EXE 00001B74
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F74
    C:\WINDOWS\system32\DllHost.exe 00002E6C
    C:\WINDOWS\system32\SettingSyncHost.exe 00002118
    C:\WINDOWS\system32\sihost.exe 00000CA0
    C:\WINDOWS\system32\svchost.exe 00002F04
    C:\WINDOWS\system32\taskhostw.exe 00001898
    C:\WINDOWS\system32\wwahost.exe 00002FC8
    C:\Windows\System32\CompPkgSrv.exe 00001EBC
    C:\Windows\System32\RuntimeBroker.exe 00000D00
    C:\Windows\System32\SecurityHealthSystray.exe 00000B7C
    C:\Windows\System32\dxdiag.exe 00001E80
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000CE0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000016E4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000C48
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020A8
    (0)


    Like My Sig Picture? Visit https://www.twitch.tv/kind_coffee

    [10:11]The Praetorium has ended.
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    Look! Fresh meat.

  7. #7
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    Got a new error now: https://imgur.com/vFIMpdD
    (0)

  8. #8
    Player
    Mikeyyyy's Avatar
    Join Date
    Jul 2019
    Posts
    9
    Character
    Princess Hinata
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    bump. Is anyone gonna help me?
    (0)

  9. #9
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Mikeyyyy. I apologize for the delay in our response.

    The most recent error message you posted lists Nvidia graphics drivers. You may want to try a clean reinstall of the graphics drivers.

    If you have any overclocks on your GPU, make sure to remove them. Also, double-check that the GPU is not overheating.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  10. #10
    Player
    Burningtofu's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    33
    Character
    Piko Degallo
    World
    Gilgamesh
    Main Class
    Red Mage Lv 70
    I had this error long ago. It turned out to be the factory overclock from the brand manufacturer. They do some aggressive and sloppy job sometimes. The way I fixed this was getting MSI afterburner and downclocking the Core clock as well as memory speed. How much to downclock is depends on your GPU. You gonna have to find the balance yourself.
    (0)

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