Game runs at 1-5 FPS after the game has been out of focus

[Lleidileita]

Date & Time: 18/07/2019 20:45
Frequency: Once a day, approximately
World Name: Balmung
Character Name: Elle Harribel
Party or Solo: Either
Area and Coordinates: Any area
Steps:
1. It appears to happen while the game is out of focus, irrespective of whether "lower gpu utilization when out of focus" is ticked or not, the AFK option is also not ticked.
2. The problem is very visible when it occurs, because the game runs like a slideshow whether in focus or not; interestingly I did once experience cutscenes in castrum meridanium run well, but gameplay at 1 FPS

GPU performance change before and after you started having the issue: No real difference when it works; drop from 90-110 to 1-5 when the bug occurs

GPU: GTX 1080
Driver Version: 431.36
CPU: Intel i7-5820k
RAM: 16 gigabytes
Hard Drive: SSD
OS: Windows 10
Graphics Settings: Most things set to low, 1440p, borderless window
FPS Limit: Issue occurs both on unrestricted framerate and capped to 120 (System Configuration > Display Settings > FPS Limit)

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response.

To clarify the issue, does this only happen when the client is out of focus? If you were to bring the client into focus, does the lowered frame rate persist? Does this occur if you play using Fullscreen mode?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Lleidileita]

Yes, so far I've only experienced it happening when out of focus. It seems it can happen even if you quickly tab out to click on something, and right back in; but other times I can be tabbed out surfing the internet for 30 minutes without it occurring.
I'm actually surfing the forums right now because it just happened! I can try to play in fullscreen mode for a little while and see if it happens in that case, but I've always played this game in windowed borderless for years.


If it's any help to you whatsoever, I did record a short video the first time it happened in a duty; where the framerate fluctuates wildly between 1 and about 13 https://www.youtube.com/watch?v=iS6eMh4Q6lk

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MyDocument C:\Users\krist\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
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SYSTEM_SOUND Speakers (Realtek High Definition Audio)
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FFXIVLauncher
Game runs at 1-5 FPS after the game has been out of focus - Google Chrome
The Last (and First) Folding Phone! - YouTube - Google Chrome
#general-chat - Discord
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000226C
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C:\Program Files\Windows Defender\MSASCuiL.exe 00002274
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c:\windows\system32\taskhostw.exe 000010DC

[Lleidileita]

After a few hours of playing with the game in fullscreen it also occurred there.

As a further edit I just had a similar bug happen whilst playing actively where my fps dropped to 30 whenever I turned the camera from 120~