Fatal DirectX error (11000002) with Direct11

[Miyuki_Ai]

I am getting this error consistently whenever I play the game from dungeons to being idle in town. I tried updating Nvidia drivers and reverting the drivers back to stock drivers. I also tried using msi afterburner to see what I can do. There was no major changes from when I played Stormblood to SBH.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\richard\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 74CN44WW(V3.05)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8104.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9384.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 297.136GB SYSTEM_FREEDISC_SPACE 84.458GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.035GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4279
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2015 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GT 750M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GT 750M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6073 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_984d7ebc1a4a35bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_984d7ebc1a4a35bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_984d7ebc1a4a35bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_984d7ebc1a4a35bd\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8476
SYSTEM_GRAPHICS_DRIVER_DATE 6/26/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND VE247 (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {A09DE6E8-F506-40B5-9F82-65E19EAF85A7}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3180
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7E604EF4-6041-4C3B-88F4-BD27F9DBF5EC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/19/2015 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9F78F2C1-A721-4014-B559-2B76F047B764}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/19/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {428A38E0-2664-11E8-8006444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66BBB090-25DF-11E6-8001444553540000}
SYSTEM_INPUT_NAME Corsair K70R Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1D6EAB50-2663-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming M65 Pro RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1D6F2080-2663-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming M65 Pro RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1D6F4790-2663-11E8-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming M65 Pro RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1D6F6EA0-2663-11E8-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming M65 Pro RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2 Beta 1
Bandicam
Bandisoft MPEG-1 Decoder
Google Chrome
League of Legends
League of Legends
MTG Arena
Nexon Launcher
Nox APP Player
Steam
TurboTax 2016
TurboTax 2017
Voiceroid Tamiyasu Tomoe v1.5.0
Voiceroid Yuzuki Yukari v1.5.0
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
TurboTax 2016 WinPerFedFormset
Windows Live Photo Common
Apple Application Support (32-bit)
Pokémon Trading Card Game Online
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
3DS saveEditor2
Movie Maker
Video Win Movie Maker 2016
Microsoft ASP.NET MVC 4 Runtime
TurboTax 2016 WinPerTaxSupport
TurboTax 2016 wcaiper
Apple Software Update
Google Update Helper
Windows Live Installer
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Gyazo 3.6.2.0
Microsoft Visual C++ 2005 Redistributable
TurboTax 2017 WinPerTaxSupport
TurboTax 2017 wrapper
Microsoft Visual C++ 2005 Redistributable
TurboTax 2017 WinPerReleaseEngine
MTG Arena
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Chrome Remote Desktop Host
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
TurboTax 2016 wrapper
Corsair Utility Engine
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Action Replay PowerSaves 3DS version 1.45
Windows Live SOXE
TurboTax 2017 wcaiper
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Movie Maker
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Lenovo EasyCamera
OpenOffice 4.1.2
League of Legends
TurboTax 2017 WinPerFedFormset
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.24
TurboTax 2016 WinPerReleaseEngine
ChemAxon Marvin Suite 18.10
7-Zip 16.02 (x64)
ELAN Touchpad 11.15.0.18_X64
Logitech Gaming Software 8.83
Mozilla Firefox 67.0.3 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2016 - en-us
FINAL FANTASY XIV: A Realm Reborn
Faeria
MOBIUS FINAL FANTASY
64 Bit HP CIO Components Installer
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Apple Mobile Device Support
Malwarebytes version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
iTunes
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
Microsoft Visual C++ 2005 Redistributable (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 384.76
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00002660
C:\Program Files (x86)\Gyazo\GyStation.exe 00002504
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002F04
C:\Program Files (x86)\Steam\Steam.exe 00002524
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000028D8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000296C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000023E0
C:\Program Files\Elantech\ETDCtrl.exe 000022CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001870
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002094
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002310
C:\Program Files\Windows Defender\MSASCuiL.exe 00002224
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000A30
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000630
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000211C
C:\Program Files\iTunes\iTunesHelper.exe 00002468
C:\Users\richard\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000024B0
C:\Users\richard\AppData\Roaming\Dropbox\bin\77.4.131\QtWebEngineProcess.exe 00000EC8
C:\Users\richard\AppData\Roaming\Dropbox\bin\Dropbox.exe 00002644
C:\WINDOWS\Explorer.EXE 00001A6C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000690
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C64
C:\WINDOWS\system32\DllHost.exe 00002DB0
C:\WINDOWS\system32\conhost.exe 00002F14
C:\WINDOWS\system32\igfxEM.exe 000013B4
C:\WINDOWS\system32\igfxHK.exe 000013D4
C:\WINDOWS\system32\igfxTray.exe 00001FE0
C:\Windows\RTFTrack.exe 0000222C
C:\Windows\System32\RuntimeBroker.exe 0000169C
c:\windows\system32\sihost.exe 0000179C
c:\windows\system32\svchost.exe 00002760
c:\windows\system32\taskhostw.exe 0000194C

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It looks like your graphics drivers are a bit out of date. Try doing a clean install of the most-up-to-date versions.

If this does not resolve the issue, try doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!