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  1. #1
    Player
    Aldariel's Avatar
    Join Date
    Jul 2019
    Posts
    1
    Character
    Ysera Ymir
    World
    Carbuncle
    Main Class
    White Mage Lv 80

    Fatal DirectX Error (11000002)

    Hi, I have been having the fatal directx error (11000002) issue since Shadowbringers update. Initially the issue only came after a few hours of gaming but lately it is getting worse.

    Today, I crashed FOUR times trying to complete The Dying Gasp. I am not sure is it because of the trial specifically or is it just getting worse. After the crash, when I want to relog, there is no option for me to turn on the directx 11 support and the game can only be started with directx 9.0c. However, trying to launch the game with directx 9.0c will give me another fatal directx error (10000000) and the game will not launch.

    I have tried the following to no success:
    - Updating my graphic driver
    - Deleting my graphic driver and restarting my laptop
    - Changing all display settings in game to minimum
    - Running the launcher as admin
    - Selecting "Run with graphics processor" and choosing high-performance NVIDIA processor
    - Assigning the high-performance NVIDIA to the game in the NVIDIA Control Panel
    - Launching the game in full screen, borderless window and windowed mode

    I need help! It's so frustrating to be so close to the end of the story and not being able to complete it. Below is the information from the launcher.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Nicholas\Documents
    FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS X550VXK.302
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16265.094MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18697.094MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.484GB SYSTEM_FREEDISC_SPACE 2.180GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 448.817GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 4065.875 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8132.547 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
    SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    0.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 0.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_NO_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 950M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 950M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8857
    SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2017 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {98476D11-2DA8-4369-A76C-FCAB59C56644}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8110
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/5/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3D312E90-4801-11E7-8001444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    - FINAL FANTASY XIV Forum - Google Chrome
    Activity - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 27 PPAPI
    ASUS GIFTBOX
    Battle.net
    BlueStacks App Player
    Cheat Engine 6.7
    Microsoft Office Enterprise 2007
    Google Chrome
    Garena (remove only)
    Heroes of the Storm
    CyberLink PhotoDirector 5
    Realtek PCI-E Wireless LAN Driver
    CyberLink PowerDirector 12
    WPS Office for ASUS
    OpenAL
    RGSS-RTP Standard
    RPG Maker XP
    Steam
    TeamViewer 11
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    ASUS Splendid Video Enhancement Technology
    Cisco PEAP Module
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ASUS Battery Health Charging
    Hi-Rez Studios Authenticate and Update Service
    ASUS Smart Gesture
    AudioWizard
    Realtek Card Reader
    Google Update Helper
    swMSM
    Cisco EAP-FAST Module
    Intel(R) Dynamic Platform and Thermal Framework
    Microsoft Games for Windows Marketplace
    SWF File Player
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Games for Windows - LIVE Redistributable
    Realtek Ethernet Controller Driver
    Device Setup
    WinFlash
    Microsoft Office Access MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office PowerPoint MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Outlook MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Word MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Proof (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Proof (French) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Proof (Spanish) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Proofing (English) 2007
    Microsoft Office Enterprise 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office InfoPath MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office OneNote MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Groove MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Office Access Setup Metadata MUI (English) 2007
    2007 Microsoft Office Suite Service Pack 3 (SP3)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ASUS Device Activation
    REALTEK Bluetooth Filter Driver
    ASUS USB Charger Plus
    ATK Package
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Cisco LEAP Module
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    ASUS Live Update
    Windscribe
    Vortex
    Windows Driver Package - ASUS (AsusTP) Mouse (08/19/2016 6.0.0.83)
    CutePDF Writer 3.2
    Guild Wars 2
    Intel Security Software Manager
    Mozilla Firefox 59.0.2 (x64 en-US)
    Mozilla Maintenance Service
    Notepad++ (64-bit x64)
    Microsoft Office 365 - en-us
    Grim Dawn
    Warframe
    Don't Starve Together
    SEGA Mega Drive & Genesis Classics
    The Isle
    Dead by Daylight
    SMITE
    MELTY BLOOD Actress Again Current Code
    Stardew Valley
    Divinity: Original Sin 2
    Paladins
    Overcooked
    Nine Parchments
    Titan Quest Anniversary Edition
    MONSTER HUNTER: WORLD
    Injustice™ 2
    Risk of Rain 2
    Jurassic World Evolution
    Fell Seal: Arbiter's Mark
    Beasts of Bermuda
    Overcooked! 2
    Albion Online
    UNDER NIGHT IN-BIRTH Exe:Late[st]
    GOD EATER 3
    Vulkan Run Time Libraries 1.0.61.0
    WinRAR 5.40 (64-bit)
    Dauntless
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    Intel(R) Rapid Storage Technology
    CyberLink PhotoDirector 5
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel® Trusted Connect Service Client
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 388.57
    NVIDIA Graphics Driver 388.57
    NVIDIA GeForce Experience 3.14.1.48
    NVIDIA Optimus Update 31.2.0.0
    NVIDIA PhysX System Software 9.17.0524
    NVIDIA Update 31.2.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.14.1.48
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.08.3
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Management Engine Components
    CyberLink PowerDirector 12
    Intel(R) Serial IO
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft VC++ redistributables repacked.


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\ASUS Battery Health Charging\BhcMgr.exe 000017F8
    C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 00002254
    C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00002538
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000DCC
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000003E4
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000CA8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C7C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001C94
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001428
    C:\Users\Nicholas\AppData\Local\Discord\app-0.0.305\Discord.exe 0000210C
    C:\WINDOWS\Explorer.EXE 0000182C
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igfxEM.exe 000025A8
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001AE8
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A24
    C:\WINDOWS\system32\DllHost.exe 00001E00
    C:\WINDOWS\system32\SettingSyncHost.exe 00001DCC
    C:\Windows\System32\RuntimeBroker.exe 000026E4
    C:\Windows\System32\smartscreen.exe 00002190
    D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F94
    D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009B0
    c:\windows\system32\sihost.exe 00001758
    c:\windows\system32\svchost.exe 00002374
    c:\windows\system32\taskhostw.exe 0000142C
    (0)
    Last edited by Aldariel; 07-17-2019 at 11:43 PM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums. I apologize for the delay in our response.

    According to your System Report, your graphics card drivers are a bit out of date. You mentioned updating your graphics card drivers, correct? Was this after you made the System Report?

    If you have not tried it already, please try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    This is a laptop, correct? Do you have way to check temperatures? Is any part overheating or are any vents being obstructed?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)