Hi, I have been having the fatal directx error (11000002) issue since Shadowbringers update. Initially the issue only came after a few hours of gaming but lately it is getting worse.
Today, I crashed FOUR times trying to complete The Dying Gasp. I am not sure is it because of the trial specifically or is it just getting worse. After the crash, when I want to relog, there is no option for me to turn on the directx 11 support and the game can only be started with directx 9.0c. However, trying to launch the game with directx 9.0c will give me another fatal directx error (10000000) and the game will not launch.
I have tried the following to no success:
- Updating my graphic driver
- Deleting my graphic driver and restarting my laptop
- Changing all display settings in game to minimum
- Running the launcher as admin
- Selecting "Run with graphics processor" and choosing high-performance NVIDIA processor
- Assigning the high-performance NVIDIA to the game in the NVIDIA Control Panel
- Launching the game in full screen, borderless window and windowed mode
I need help! It's so frustrating to be so close to the end of the story and not being able to complete it. Below is the information from the launcher.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Nicholas\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS X550VXK.302
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16265.094MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18697.094MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.484GB SYSTEM_FREEDISC_SPACE 2.180GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 448.817GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4065.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8132.547 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
0.0
SYSTEM_GRAPHICS_PIXEL_SHADER 0.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_NO_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 950M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 950M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8857
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2017 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {98476D11-2DA8-4369-A76C-FCAB59C56644}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8110
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/5/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D312E90-4801-11E7-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
- FINAL FANTASY XIV Forum - Google Chrome
Activity - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 27 PPAPI
ASUS GIFTBOX
Battle.net
BlueStacks App Player
Cheat Engine 6.7
Microsoft Office Enterprise 2007
Google Chrome
Garena (remove only)
Heroes of the Storm
CyberLink PhotoDirector 5
Realtek PCI-E Wireless LAN Driver
CyberLink PowerDirector 12
WPS Office for ASUS
OpenAL
RGSS-RTP Standard
RPG Maker XP
Steam
TeamViewer 11
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
Cisco PEAP Module
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS Battery Health Charging
Hi-Rez Studios Authenticate and Update Service
ASUS Smart Gesture
AudioWizard
Realtek Card Reader
Google Update Helper
swMSM
Cisco EAP-FAST Module
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Games for Windows Marketplace
SWF File Player
Microsoft Visual C++ 2005 Redistributable
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver
Device Setup
WinFlash
Microsoft Office Access MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Outlook MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Word MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
2007 Microsoft Office Suite Service Pack 3 (SP3)
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office InfoPath MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office OneNote MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Groove MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Groove Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Shared Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Office Access Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 3 (SP3)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Device Activation
REALTEK Bluetooth Filter Driver
ASUS USB Charger Plus
ATK Package
Adobe Refresh Manager
Adobe Acrobat Reader DC
Cisco LEAP Module
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Windscribe
Vortex
Windows Driver Package - ASUS (AsusTP) Mouse (08/19/2016 6.0.0.83)
CutePDF Writer 3.2
Guild Wars 2
Intel Security Software Manager
Mozilla Firefox 59.0.2 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft Office 365 - en-us
Grim Dawn
Warframe
Don't Starve Together
SEGA Mega Drive & Genesis Classics
The Isle
Dead by Daylight
SMITE
MELTY BLOOD Actress Again Current Code
Stardew Valley
Divinity: Original Sin 2
Paladins
Overcooked
Nine Parchments
Titan Quest Anniversary Edition
MONSTER HUNTER: WORLD
Injustice™ 2
Risk of Rain 2
Jurassic World Evolution
Fell Seal: Arbiter's Mark
Beasts of Bermuda
Overcooked! 2
Albion Online
UNDER NIGHT IN-BIRTH Exe:Late[st]
GOD EATER 3
Vulkan Run Time Libraries 1.0.61.0
WinRAR 5.40 (64-bit)
Dauntless
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
CyberLink PhotoDirector 5
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 388.57
NVIDIA Graphics Driver 388.57
NVIDIA GeForce Experience 3.14.1.48
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.1.48
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
CyberLink PowerDirector 12
Intel(R) Serial IO
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft VC++ redistributables repacked.
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\ASUS Battery Health Charging\BhcMgr.exe 000017F8
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 00002254
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00002538
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000DCC
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000003E4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000CA8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C7C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001C94
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001428
C:\Users\Nicholas\AppData\Local\Discord\app-0.0.305\Discord.exe 0000210C
C:\WINDOWS\Explorer.EXE 0000182C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igfxEM.exe 000025A8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001AE8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A24
C:\WINDOWS\system32\DllHost.exe 00001E00
C:\WINDOWS\system32\SettingSyncHost.exe 00001DCC
C:\Windows\System32\RuntimeBroker.exe 000026E4
C:\Windows\System32\smartscreen.exe 00002190
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F94
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009B0
c:\windows\system32\sihost.exe 00001758
c:\windows\system32\svchost.exe 00002374
c:\windows\system32\taskhostw.exe 0000142C