Thank you for the reply Vontri.

The error message being presented is a generic crash message. Unfortunately, this doesn't give us much information about what is actually causing the error itself. Because of the many variables between PC builds, different manufacturers and different programs installed on each PC, the actual cause of this kind of error is difficult to determine. The troubleshooting suggested in this and other threads is based on the most likely scenarios and has been successful in the past. It's necessary to suggest these steps (even if it becomes a bit redundant) because they could clear up one of the potential causes of the error.

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