Directx Fatal Error has occurried (11000002)

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved files (located My Documents > My Games > Final Fantasy XIV)? This usually isn't deleted when reinstalling the game. Be sure to make a backup of this just in case removing it doesn't resolve the issue.

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Vontri]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved files (located My Documents > My Games > Final Fantasy XIV)? This usually isn't deleted when reinstalling the game. Be sure to make a backup of this just in case removing it doesn't resolve the issue.

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Not to call you out.... but you've replied with the exact same thing to everyone with this problem and they all have told you that it hasn't worked. Then provided no feedback afterwards.... can we please get some more info in this issue?

[Einmimiria]

Thank you for the reply Vontri.

The error message being presented is a generic crash message. Unfortunately, this doesn't give us much information about what is actually causing the error itself. Because of the many variables between PC builds, different manufacturers and different programs installed on each PC, the actual cause of this kind of error is difficult to determine. The troubleshooting suggested in this and other threads is based on the most likely scenarios and has been successful in the past. It's necessary to suggest these steps (even if it becomes a bit redundant) because they could clear up one of the potential causes of the error.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[sassori80]

ive had this issue also ever since shb came out. it will only crash one time a night, after the initial crash it works and doesn't crash the rest of the night.

[Reokotsae]

Been having this issue for a week now,
will crash randomly, could play all night or could crash multiple times between dungeon pulls.

Up until this point I played just fine, and continue to play other games without so much as an issue.

I have tried multiple different variants of gpu drivers all off clean installations.
Always play off a clean start-up with nothing running in the background.
Have seen no difference at all between discord open and discord never turned on.
Have reseated and thoroughly cleaned my case and gpu.
Have clean installed windows and ff14.
Have tried running on directx 9

Pretty much the only option left at this point is to RMA my graphics card, so I'm pretty sure this is on your end and I'm hoping we can get an actual fix or workaround soon.

[SamMie32]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved files (located My Documents > My Games > Final Fantasy XIV)? This usually isn't deleted when reinstalling the game. Be sure to make a backup of this just in case removing it doesn't resolve the issue.

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I already tried a clean boot but it still give me the same error.

And no i didnt removed the locally-saved files, i have to try it too.