Game consistently closes on its own without any error

[Chabelita]

Since a few hours ago my game constantly closes on its own without any error warning whatsovever

it happens randomly when i am crafting, running dungeons or just walking around

I thought there may just be some corrupted files from my game so i did a fresh install but it still happens

has anyone ever encountered this issue and has a fix for it?

im playing the pc version
windows 10
dx11 version

[Mingqin]

This has happened to me twice today, I don't have a fix but I would like one, it's extremely annoying.

[YukikoSakurauchi]

same here, both dx9 and dx11.

[AzuraWinters]

I've been having the same issue. Before the updated that added Eden I've had a total of 2 crashes since the expansion started (early access) so very isolated, and all of them happened after the removal in fps limit. After the Eden update I've had 3 crashes, 1 the day of Eden release and 2 the day after. The first one looked like a dx11 error. The other 2 gave me no message, just crash to desktop.

This is the information from my system:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Erick\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 12/24/18 11:01:20 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8142.188MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12238.188MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.194GB SYSTEM_FREEDISC_SPACE 345.387GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.412GB SYSTEM_FREEDISC_SPACE 589.944GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.094 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.12001.11014
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {F337762C-9093-452F-883C-0EA395F48FE6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {334B54A1-6283-47FC-A9DC-BF08583F39A4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_SOUND 4 - ASUS VE278 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E370A790-DD6E-46E4-AA50-391E42539EB0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0011
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A28E1A0-8723-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2B52A0-8723-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2B52A0-8723-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Game consistently closes on its own without any error - Mozilla Firefox
Microsoft Edge
Microsoft Edge
Microsoft Edge
NewDatabase.kdbx - KeePass
FINAL FANTASY XIV
Task Manager
APP Center
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Home Cloud
Settings
Settings
Calculator
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Dropbox
Epson Scan 2
gBurner Virtual Drive
Google Chrome
Cloud Station (Server)
Smart TimeLock
Game Boost
ON_OFF Charge 2 B15.0709.1
CloudStation
SmartKeyboard
EasyTune
EasyTuneEngineService
SmartHUD
SIV
VTuner
@BIOS
AutoGreen
APP Center
Smart Survey
3DOSD
Fast Boot
KeePass Password Safe 2.42.1
Notepad++ (32-bit x86)
TeamViewer 14
Epson ET-3600 User’s Guide version 1.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
BUSB
Epson Software Updater
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
AMD Settings
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
EPSON Scan OCR Component
Cloud Station (Server)
Smart TimeLock
Google Update Helper
Game Boost
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
ON_OFF Charge 2 B15.0709.1
CloudStation
Microsoft Visual C++ 2005 Redistributable
SmartKeyboard
EasyTune
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
EasyTuneEngineService
SmartHUD
Epson Event Manager
SIV
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
VTuner
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AutoGreen
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
Epson Connect Printer Setup
GService
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Smart Survey
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
3DOSD
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
EPSON Scan PDF Extensions
Fast Boot
RGB Fusion
AMD Software
EPSON ET-3600 Series Printer Uninstall
Mozilla Firefox 68.0 (x64 es-MX)
Mozilla Maintenance Service
NetBalancer
Microsoft Office Professional 2016 - en-us
Stellaris
Victoria II
TMeter 18.0.875
Vulkan Run Time Libraries 1.0.54.0
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
MiniTool Partition Wizard Free 11
EpsonNet Print
AMD Problem Report Wizard
AMD Settings - Branding
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD User Experience Program Installer
AMD Product Verification Tool version 1.0.4.0
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Epson Customer Research Participation
LibreOffice 6.2.4.2
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Settings
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dropbox\Client\77.4.131\QtWebEngineProcess.exe 000033E8
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00001A04
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 0000179C
C:\Program Files (x86)\KeePass Password Safe 2\KeePass.exe 000009DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002890
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001498
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000684
C:\Program Files\Mozilla Firefox\firefox.exe 000007D0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002EE8
C:\Program Files\TMeter\TrafMonitor.exe 000027E4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000AC4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1905.28.0_x64__8wekyb3d8bbwe\Calculator.exe 000008F4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000012B0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 0000083C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000B2C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 000016D0
C:\Program Files\gBurner Virtual Drive\GCDTRAY.EXE 00002BA0
C:\Users\Erick\AppData\Local\Discord\app-0.0.305\Discord.exe 000028B0
C:\Windows\Explorer.EXE 00000AE8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002BF8
C:\Windows\System32\GameBarPresenceWriter.exe 000011A8
C:\Windows\System32\MicrosoftEdgeCP.exe 00002F84
C:\Windows\System32\RuntimeBroker.exe 00001828
C:\Windows\System32\SecurityHealthSystray.exe 00002978
C:\Windows\System32\TiltWheelMouse.exe 00000AD8
C:\Windows\System32\smartscreen.exe 00002330
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000026B8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002908
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001414
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000013F8
C:\Windows\system32\ApplicationFrameHost.exe 00001C20
C:\Windows\system32\DllHost.exe 000004D4
C:\Windows\system32\MicrosoftEdgeSH.exe 00002930
C:\Windows\system32\SearchProtocolHost.exe 00002590
C:\Windows\system32\backgroundTaskHost.exe 00002D40
C:\Windows\system32\browser_broker.exe 00000F4C
C:\Windows\system32\sihost.exe 000013C8
C:\Windows\system32\svchost.exe 00000B68
C:\Windows\system32\taskhostw.exe 00001C38
G:\Netbalancer\NetBalancer\SeriousBit.NetBalancer.Tray.exe 00002F88

Usually I have discord open, and sometimes a browser when playing ff14. The crashes that happened with no text happened while in combat.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!