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  1. #1
    Player
    Yarmix's Avatar
    Join Date
    Jul 2019
    Posts
    1
    Character
    Chase Linx
    World
    Odin
    Main Class
    Machinist Lv 80

    DirectX(11000002)

    As many others on this forum, I sadly enough fell victim to the same error quite recently even, starting yesterday after the game patch.

    So far what I have tried:
    - Clean install of drivers, firmware, windows and the game.
    - Running the game in compatiblity mode windows 7 and 8
    - MSI Afterburner lowering the clockingspeed.
    - A clean reboot with everything disabled.
    - Tried different windowed modes (fullscreen and none fullscreen)
    - Every bloody single overlay turned off.

    I am at a loss like so many others on these forums.



    Some background information. Started the game 2 years ago, recently came back before launch. Played through SHB early-access and launch without any problem/hitch till the patch from yesterday. I logged into Eulmore and bam a crash. Hence I went on a search for a fix.
    After cleaning out my PC last night, I managed to stay logged in for about 2 hours, thinking it was fixed, I was sadly mistaken and crashed doing a raid with my FC.
    However I managed to log back in and continue raiding, throughout the night I had crashes occur during intervals of about an hour or so.
    I decided I had enough and just went to bed hoping it would be fine the next morning, sadly enough this wasn't the case and on logging in, I now instantly crash and can't do anything else.

    I am open to any other suggestions. (I highly doubt cleaning my pc will help again since it is super clean and wasn't dirty in the 1st place since I clean it every 2-3 months.)


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Yargo\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS V2.0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16333.293MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19277.293MB
    SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 405.517GB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.431GB SYSTEM_FREEDISC_SPACE 40.707GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP GeForce GTX 770
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8166.646 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
    SYSTEM_GRAPHICS_CHIP GeForce GTX 770
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8166.646 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
    SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {31957808-E794-4839-87CD-D31618772A17}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7464
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/10/2015 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {85011819-EA8B-48E4-BCE6-19EAAC71CD40}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7464
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/10/2015 00:00:00
    SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FBCBC126-8926-42F9-BF48-65BC3537461C}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {68677B40-A890-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Corsair K30A Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {686A3A60-A890-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G302
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {686AAF90-A890-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G302
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {686AAF90-A890-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G302
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {686AD6A0-A890-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G302
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    Microsoft Store
    Microsoft Store
    Activity - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.3.0
    Google Chrome
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Control Panel 431.36
    NVIDIA GeForce Experience 3.4.0.70
    NVIDIA Optimus Update 23.23.30.0
    NVIDIA Update 23.23.30.0
    SHIELD Streaming
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NvNodejs
    NVIDIA Watchdog Plugin for NvContainer
    NvTelemetry
    NVIDIA Telemetry Container
    NvvHci
    Nvidia Share
    NVIDIA ShadowPlay 3.4.0.70
    SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 3.51.2


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    B:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027B8
    B:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000026C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003848
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000034D8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AD4
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001E88
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001760
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001774
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000B70
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000009A4
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 000002CC
    C:\Users\Yargo\AppData\Local\Discord\app-0.0.305\Discord.exe 00003170
    C:\Users\Yargo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001F0C
    C:\WINDOWS\Explorer.EXE 0000114C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000016C0
    C:\WINDOWS\system32\DllHost.exe 000028DC
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000778
    C:\WINDOWS\system32\SettingSyncHost.exe 00001940
    C:\WINDOWS\system32\browser_broker.exe 000034F8
    C:\WINDOWS\system32\conhost.exe 0000115C
    C:\WINDOWS\system32\sihost.exe 000001F8
    C:\WINDOWS\system32\svchost.exe 00002F44
    C:\WINDOWS\system32\taskhostw.exe 00000F48
    C:\Windows\System32\MicrosoftEdgeCP.exe 00002C04
    C:\Windows\System32\RuntimeBroker.exe 00001D58
    C:\Windows\System32\SecurityHealthSystray.exe 00001DC4
    C:\Windows\System32\SystemSettingsBroker.exe 00002EBC
    C:\Windows\System32\smartscreen.exe 00003AC4
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002678
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000704
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001548
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013F8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000025D4
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums. I apologize for the delay in our response.

    Have the crashes changed since you posted this? Are you able to log into any character, or does it crash right after logging in?

    When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)? If not, try moving this out of the 'My Games' folder. Be sure to make a backup of this just in case it doesn't resolve the issue.

    Double-check that your anti-virus/firewall has the appropriate exceptions for the install folder and the locally-saved data folder.

    Is any part of your PC overclocked? Is any part overheating?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

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