Permanently Stuck On Mutamix

[dark494]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 1:30am PST, today 7/3
Frequency: 100%
World name: Hyperion
Character name: D'momo Pascal
Retainer name:
NPC name: Mutamix Bubblypots
Monster name:
Class/Level: 74 WHM
Party or solo: Solo
In-game time:
Area and coordinates: Central Thanalan 23.7x 13.6y
Housing:
Steps:
1. Transmute materia with Mutamix
2. Get special cutscene for materia upgrade to a higher tier
3. Skip the cutscene
4. Permanently stuck on Mutamix, unable to move or do any action or even exit/log out, "Unable to execute command while occupied"

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response. Are you still experiencing this error?

What exactly happens after you skip the cutscene? Does the game freeze or are you unable to move or do actions?

What have you tried so far to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!