Have you equipped the item at least once before? If yes, then great! Glam unlocked! Go to your wardrobe to see skins you have unlocked and to use them! Wow! Seriously, what is the hold up here? And don't say server limits, etc. That's hogwash. SE is a AAA video game company, and B-level MMOs have glam systems like this. There is no reason for us not to have a simple and intuitive glam system.