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  1. 07-16-2019 10:20 PM #1
    Regatz
    Player
    Regatz's Avatar
    Join Date
    Dec 2013
    Posts
    18
    Character
    Mikazu Augus
    World
    Adamantoise
    Main Class
    Gunbreaker Lv 100
    As I have stated, I reinstall windows 10 on my laptop. The only update I did was to install the Nvidia driver for the GTX 980M. The game also crash in borderless full screen and any windows resolution.

    I just tried clean boot and the crash still happen. The game only start on dx11 full screen or borderless full screen on dx9.
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    Last edited by Regatz; 07-17-2019 at 09:46 AM.
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  2. 07-23-2019 02:03 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Regatz. I apologize for the delay in our response.

    Make sure that the dedicated graphics card is set for the game. Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

    Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

    If you reinstalled the game, make sure to also remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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