Direct X11 Crashes

[Triveria]

Hello,

I've been getting Direct X11 crashes since rejoining the game. I built a new computer with a Ryzen 5 2600x and RX580 GPU. I have a fresh copies of Windows 10 fully updated and my GPU is fully updated. I have reinstalled the game, made sure i am running no overlays and have no background extras starting when I restart my computer. I have tried DX9 and Windows 7 compatibility with no luck.

The picture below is what I get most of the time. I also see one with a kernal32 error as well. I am at a loss because I would love to buy Shadowbringers and play it but I am unable to play for more than twenty minutes at a time. My old computer had no issues playing the game.





-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mlspa\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/07/19 15:16:09 Ver: 05.0000E
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.676MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19259.676MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.194GB SYSTEM_FREEDISC_SPACE 391.009GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 927.637GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.838 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.838 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CDC7C711-70BA-47DF-A52B-E29B8FBB9286}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND 3 - DELL ST2220L (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FD264F31-BAC0-4F44-992C-495A581FDDB6}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42234EE0-A27E-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42234EE0-A27E-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42234EE0-A27E-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42234EE0-A27E-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4225BFE0-A27E-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
REDRAGON GAMING MOUSE version 1.1
FINAL FANTASY XIV ONLINE
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
AMD Settings
Langrisser version 1.5.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
AMD Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
AMD Problem Report Wizard
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization TR
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization CHT
AMD Settings
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization JA
Branding64
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000017AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000018A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000093C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001810
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001A08
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001CCC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000022C8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002368
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000FB0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001A40
C:\Windows\Explorer.EXE 00001370
C:\Windows\System32\DataExchangeHost.exe 00001654
C:\Windows\System32\MicrosoftEdgeCP.exe 00000E98
C:\Windows\System32\RuntimeBroker.exe 0000071C
C:\Windows\System32\SecurityHealthSystray.exe 00001464
C:\Windows\System32\SystemSettingsBroker.exe 00001F1C
C:\Windows\System32\smartscreen.exe 00000D00
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002148
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001B68
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002254
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001344
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000172C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000DD0
C:\Windows\system32\ApplicationFrameHost.exe 000021B8
C:\Windows\system32\DllHost.exe 000004DC
C:\Windows\system32\MicrosoftEdgeSH.exe 00000E6C
C:\Windows\system32\SettingSyncHost.exe 000019B8
C:\Windows\system32\browser_broker.exe 00000398
C:\Windows\system32\sihost.exe 000009F8
C:\Windows\system32\svchost.exe 00000A84
C:\Windows\system32\taskhostw.exe 00000C18

[Amg]

same issue and exact same build, please assist SE
Thank you

[CrushedDiamond]

At a certain point I just want to be able to provide them with information so they can take a look, this has officially gone on for too long considering the deprecation for DX9 with shadowbringers.

This really needs to be brought further up the chain. I havent even seen anything official in regards to this issue and it seems like its getting worse and worse.

[Reih]

I'm getting the same behavior. My game crashed at least 8 times today. I also get the same Error MSG.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Triveria, how long have you been experiencing this issue and when did it begin?

For anyone else having the same problem, what have you tried to alleviate the issue so far? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.