Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is not a technical concern. In order to get assistance with this issue, you will need to contact the retailer for a refund. If the game was purchased from the SQUARE ENIX online store. Please use the following link to contact support for the online store:

https://sqex.to/storesupport


This thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.