Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.


Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. Please use the following link to contact them:

https://support.na.square-enix.com/c...hp?id=496&la=1


This thread will be moved to 'Separate Support Required’.