UI HUD scaling resetting every morning

[sideshowsam]

Hello, ever since 5.0 dropped my UI scaling settings are reset every morning when I log in, and I must changed those settings to return to my previous HUD configuration. All hotbars, system info, etc, are unchanged, only the scale is being reset. Thank you for help resolving this matter.

[MiniTofu]

Are you running your game in administrative mode? Does your Windows account is admin or are you the guest user?

[sideshowsam]

admin account, and yes, the game is run in admin mode.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Check the Final Fantasy XIV folder in your 'My Documents' folder (My Documents > My Games > Final Fantasy XIV). Has this folder been deleted or moved?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Darkstride]

Windows 10 has a setting that auto-adjusts scaling if it thinks anything is appearing blurry. Sometimes I'll get a pop-up notification asking me if I would like to enable it. Try turning that off if it's on.

[sideshowsam]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Check the Final Fantasy XIV folder in your 'My Documents' folder (My Documents > My Games > Final Fantasy XIV). Has this folder been deleted or moved?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Checked and the folder still in its proper place. I would imagine more than the scaling would be problematic, were it not

[sideshowsam]

Windows 10 has a setting that auto-adjusts scaling if it thinks anything is appearing blurry. Sometimes I'll get a pop-up notification asking me if I would like to enable it. Try turning that off if it's on.

Setting was already turned off when checked

[Einmimiria]

Thank you for the reply sideshowsam.

The UI settings are saved in that locally-saved folder in 'My Documents'. If your UI settings are being reset, then that folder is having difficulties saving the changes properly. Make sure that your anti-virus has the proper exceptions for that folder. Also try removing the folder entirely. The game will repopulate the folder if it does not detect it. Once this is done, reset your UI settings and log out. Check to see if they have reset themselves when you log back in. Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[sideshowsam]

Thank you for the reply sideshowsam.

The UI settings are saved in that locally-saved folder in 'My Documents'. If your UI settings are being reset, then that folder is having difficulties saving the changes properly. Make sure that your anti-virus has the proper exceptions for that folder. Also try removing the folder entirely. The game will repopulate the folder if it does not detect it. Once this is done, reset your UI settings and log out. Check to see if they have reset themselves when you log back in. Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello and thank you for the input. I have tried your solution including the deletion of the my documents folder, and the problem came back the next day. I just want to verify that my problem was understood, the UI settings themselves do not reset. It is only the scaling which changes. All other changes to the HUD are saved properly. Thank you.

[sideshowsam]

Ok today, the UI scale changed itself while I was playing. The change happened I was up from my computer, with no user input, and I got a system message in the chat log "Screen resolution does not meeting current settings requirements. UI scaling has been adjusted"