Having issues with voiceover in cutscenes, SYSINFO Included

[SerahValentine]

Hello everyone
So I have on and off been having issues with ffxiv, watching cutscenes. When they have the issues, the only distortion of audio seems to come from the voiceovers. It sounds similar to as if they were underwater, basically, the audio is very quiet, and, of a bit louder volume, echoed. I use a Razer Nari headset. I do not use speakers to play ffxiv. This headset in particular has 2 channels, chat and game. Also, I did go ahead and go to CONFIG>RESET SYSTEM SETTINGS so that it was also made sure that with the default system settings, completely unedited, set as Square Enix intended, was checked to make sure the issue persists and it does. I also switched the Cutscene Audio setting (SYSTEM CONFIGURATION>OTHER SETTINGS>LANGUAGE SETTINGS>CUTSCENE AUDIO) from "English" to "Adjust to Client" And that did not work either.

I also did some troubleshooting with the Razer Nari headset as well.
First I went into sound settings. made sure drivers were up to date. disabled and re-enabled devices. Made sure spatial sound was off for both devices. the default format is set to 1 channel, 16 bit, 48000hz for both. it is set also to allow applications to take exclusive control of the device, and give exclusive mode apps priority as well. I then went into Razer Synapse. In there, I turned THX Spatial Audio off, Turned the bass boost to max, the voice clarity to minimum (maximum sounds like an old school poor quality radio walkie talkie) and turned sound normilization to max as well.

Quests used to test the voiceover issue
LV 46 The Black Wolf's Ultimatum, Cutscene #1
LV 57 Tataru's Surprise, Cutscene # 2
LV 69 The Price of Freedom, Cutscene # 2

There, that should be something from each expansion then!

Well, I can't think of any other details you may need, so here is my SYSINFO!

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bridg\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16332.191MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28620.191MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.815GB SYSTEM_FREEDISC_SPACE 102.070GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 722.664GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.096 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.096 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Nari - Chat)
SYSTEM_SOUND_DEVICE_ID {F91EF056-35D4-4F4A-9B19-C79F48A990A1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/14/2018 00:00:00
SYSTEM_SOUND Headphones (Razer Nari - Game)
SYSTEM_SOUND_DEVICE_ID {5D0F6204-D9FA-4C0A-B9B0-84EE1C7D6ED9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {255EDD20-0638-11E9-8002444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {255F0430-0638-11E9-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {062788B0-394D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {255F7960-0638-11E9-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {255F7960-0638-11E9-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0627AFC0-394D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D7A69D0-26F1-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Nari
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0627D6D0-394D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D7A90E0-26F1-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Nari
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
SiriusXM
Settings
Settings
Microsoft Store
Microsoft Store
Twitch
Activity - Discord
Elgato Sound Capture
NVIDIA GeForce Overlay
Spotify Premium


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
Google Chrome
OBS Studio
Origin
PaintTool SAI Ver.1
Razer Cortex
Razer Synapse
Steam
StreamElements OBS.Live
TT RGB Plus
MSI APP Manager
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Nahimic VR
Google Drive
The Sims™ 4
MSI Live Update 6
MSI X Boost
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
MSI Super Charger
OEM Application Profile
MSIRegister
MSI Command Center
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
MSI MysticLight
XSplit Broadcaster
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
MSI Smart Tool
MSI Gaming APP
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Logitech Gaming Software 9.02
7 Days to Die
ARK: Survival Evolved
Empyrion - Galactic Survival
ARK: Survival Of The Fittest
SteelSeries Engine 3.15.1
TT RGB Plus
Wacom Tablet
Killer Performance Driver Suite UWD
Canon MX920 series MP Drivers
Elgato Game Capture HD
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ProductDaemon Install Setup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) PRO/Wireless Driver
APOInstallerMSISetup
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel® PROSet/Wireless WiFi Software
Update for Windows 10 for x64-based Systems (KB4023057)
AudioDeviceFXPluginSampleUIMSISetup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NineEarsSettings Install Configurator
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
EndpointMonitoring Install MSISetup
SSAudioDaemon Install MSISetup


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 000017C0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000023A4
C:\Program Files (x86)\MSI\APP Manager\AppManager.exe 000045F4
C:\Program Files (x86)\MSI\MSI X Boost\X_Boost.exe 00004368
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 0000402C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020D0
C:\Program Files (x86)\Razer\APO051cDrv\Drivers\x64\THXHelper051C.exe 00002D48
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003D64
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003944
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003868
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003888
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005308
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004A38
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 000034C8
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00002C50
C:\Program Files\Logitech Gaming Software\LCore.exe 00002804
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E84
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002110
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 000043F4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001944
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000318C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002970
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004CF8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AE0
C:\Users\bridg\AppData\Local\Discord\app-0.0.305\Discord.exe 00003A84
C:\Users\bridg\AppData\Local\Temp\Twitch\Twitch.exe 000040DC
C:\Users\bridg\AppData\Roaming\Spotify\Spotify.exe 00003310
C:\Users\bridg\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000047F4
C:\Users\bridg\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 000046D8
C:\WINDOWS\Explorer.EXE 0000136C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002540
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003698
C:\WINDOWS\system32\DllHost.exe 00004EF4
C:\WINDOWS\system32\SettingSyncHost.exe 000027F4
C:\WINDOWS\system32\Windows.Media.BackgroundPlayback.exe 00004080
C:\WINDOWS\system32\conhost.exe 000020B0
C:\WINDOWS\system32\sihost.exe 00001050
C:\WINDOWS\system32\svchost.exe 00001764
C:\WINDOWS\system32\taskhostw.exe 00001194
C:\WINDOWS\system32\wwahost.exe 000050F4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005220
C:\Windows\SysWOW64\muachost.exe 00004118
C:\Windows\System32\RuntimeBroker.exe 00000BB4
C:\Windows\System32\SecurityHealthSystray.exe 00003738
C:\Windows\System32\smartscreen.exe 00002F20
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001910

[SerahValentine]

UPDATE: CORSAIR VOID PRO plays the cutscene with normal voice over. We have now discovered it is a setting within my Razer Nari. Still working on a resolution.

[SerahValentine]

Deleted all Razer apps off my profile, it resolved the issue. I never touched the darn thing before how bizzare

[SerahValentine]

^in translation, it works now