My user profile for Level 72 Hugo, Dragoon, is becoming increasingly screwed up. In Shadowbringers the MSQ is up through level 72 and my armor is level 72 as well but out of the blue all my Class Job Action abilities above Level 50 disappeared and I can no longer accept any quests at the level 70+ level except for the MSQ which oddly still recognizes me as Level 72.

In Stormblood (I previously submitted a ticket but got no action) I finished the MSQ but in the side quest Tortoise in Time, it completed and sent me on to follow on quests but then somehow that quest completion vanished and it will no longer advance the storyline.

Two distinct game breaking problems. How do I get my user profile fixed for this job. Fix these, don't blow me off again.