Unable to login - new DX 11 errors

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Credorion, were any updates or changes made to the PC? Does game crash happen on multiple characters? Please try doing a cleanboot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Amg, could you provide the following in your own thread?

-What you have tried to alleviate the issue
- System report ( go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.')

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Credorion]

I have tried every trouble shooting step suggested in every DX11 thread on this forum.z
and the requested system report is already posted in the initial post of this thread.


FF14 is the only game that I have constant crashes / DC errors during.
Other MMOs (WoW, Neverwinter, etc.) dont have the same rate of issues as this game does. Other games that I have played this week on the same hardware have had no issues.


This specific set of crashes occurs while using duty roulette and stormblood dungeons are chosen. And due to the crash happening while in a zone transition/loading screen I cant even attempt to log in on a different computer to move locations (usually to outside of any of the cities so as to not have the DX11 errors associated with my other post) to resume playing on my main computer.

At this point i have spent HOURS since the launch of shadowbringers having to relaunch ff14 / log in / wait for world que / crash agian

[Einmimiria]

Thank you for the reply Credorion. I apologize for the delay in our response.

Unfortunately, it's difficult to tell where this particular issue steams from as it can occur in a variety of places on your PC (either software or hardware-related). However, if you have tried all of the troubleshooting listed in other threads, then we may be looking at a potential hardware issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.