When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: July 12, 9:34 am
Frequency: Once
World name: Gilgamesh
Character name: Hikaru Tsubaki
Retainer name:
NPC name:
Monster name: Ichorous Ire
Class/Level: Paladin/20
Party or solo: Party
In-game time: 9:34 am
Area and coordinates: Copperbell Mines
Housing:
Steps:
1. Enter Copperbell Mines with a party.
2. Get on the elevator while your party pulls the 2nd boss.
3. Be prompted to join your party and accept the pop up.
4. Get teleported under the floor!

Connection Specs
- Type of internet connection/provider: Wifi/Spectrum
- Modem maker/model number: Netgear

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Chrissy\Documents
FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/31/16 20:38:29 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8146.957MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17874.957MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.336GB SYSTEM_FREEDISC_SPACE 46.395GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 327.132GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4073.479 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4073.479 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Razer Kraken USB)
SYSTEM_SOUND_DEVICE_ID {0942F392-782C-4619-BEC3-F8129C0B101E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND 4 - VG245 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D49B8EC7-3315-4ED0-BDD3-0D8CE252B0CA}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0011
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E5A6DA0-C5AE-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E59D160-C5AE-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E5BA620-C5AE-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23EBF380-06A0-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
spectrum internet - Google Search - Google Chrome
Activity - Discord
Elgato Sound Capture
Calculator
Calculator
FINAL FANTASY XIV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Advanced Combat Tracker (remove only)
Atelier Arland: Deluxe Pack
Battle.net
BitRaider Streaming Client
Glyph
Google Chrome
Hearthstone
Heroes of the Storm
Realtek USB Wireless LAN Driver
League of Legends
Mudfish Cloud VPN v4.4.6
OBS Studio
Origin
Outer Wilds
Overwolf
Pathfinder Kingmaker Varnholds Lot
PBE
qBittorrent 4.1.5
Razer Chroma SDK
Steam
Unity
World of Warcraft Classic
World of Warcraft Classic Beta
InputMapper
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Windows SDK for Windows Store Apps Headers
Cisco PEAP Module
Windows App Certification Kit x64
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tools for .Net 3.5
vcpp_crt.redist.clickonce
vs_tipsmsi
Microsoft Visual Studio 2017 Tools for Unity
Windows SDK for Windows Store Apps DirectX x86 Remote
vs_filehandler_x86
Python 3.5.2 Documentation (32-bit)
Windows SDK Desktop Libs arm
Windows SDK Desktop Headers x64
Microsoft Visual Studio Setup Configuration
FINAL FANTASY XIV - A Realm Reborn
Python 3.5.2 Executables (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows SDK AddOn
Windows SDK Redistributables
WinRT Intellisense Desktop - en-us
Windows SDK Desktop Tools arm64
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
vs_minshellinteropmsi
Windows Team Extension SDK
Windows SDK Signing Tools
vs_communitymsires
AMD User Experience Program Installer
Windows Desktop Extension SDK Contracts
Windows SDK Modern Non-Versioned Developer Tools
Windows SDK for Windows Store Managed Apps Libs
Windows SDK Desktop Headers x86
The Sims™ 4
Windows SDK Desktop Tools x86
Microsoft .NET Framework 4.7.1 Targeting Pack
Windows SDK for Windows Store Apps Libs
Windows IoT Extension SDK
Windows IoT Extension SDK Contracts
Python 3.5.2 Development Libraries (32-bit)
WinRT Intellisense PPI - en-us
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Google Update Helper
Windows Software Development Kit - Windows 10.0.16299.15
Cisco EAP-FAST Module
AMD Settings
vs_minshellmsi
Windows App Certification Kit SupportedApiList x86
Gyazo 3.6.2.0
vs_minshellmsires
Tukui Client
Gameforge Login MS2
Microsoft Visual C++ 2005 Redistributable
vs_communitymsi
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
WinRT Intellisense IoT - en-us
Windows SDK for Windows Store Apps Contracts
SDK ARM Additions
Windows SDK Modern Versioned Developer Tools
WinRT Intellisense UAP - en-us
Windows SDK Desktop Tools x64
Windows SDK Desktop Libs x86
Windows Desktop Extension SDK
Microsoft Visual C++ 2005 Redistributable
Kits Configuration Installer
Windows IP Over USB
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
Windows SDK
Windows Mobile Extension SDK
Python Launcher
WinAppDeploy
MSI Development Tools
Windows SDK Desktop Headers arm64
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Python 3.5.2 pip Bootstrap (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Realtek USB Wireless LAN Utility
Python 3.5.2 Test Suite (32-bit)
Windows SDK EULA
vs_filehandler_amd64
WinRT Intellisense PPI - Other Languages
vs_FileTracker_Singleton
Universal CRT Extension SDK
Windows SDK Desktop Libs arm64
Windows SDK DirectX x86 Remote
Universal CRT Redistributable
Simulationcraft(x64) version 7.3.5.01
Microsoft Visual C++ 2017 X86 Debug Runtime - 14.16.27024
Cisco LEAP Module
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Spybot - Search & Destroy
Windows SDK for Windows Store Apps
Universal CRT Headers Libraries and Sources
Universal CRT Tools x86
WinRT Intellisense UAP - Other Languages
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_devenvmsi
Microsoft .NET Framework 3.5 Targeting Pack (enu)
Python 3.5.2 Tcl/Tk Support (32-bit)
TradeSkillMaster Application version 1.0
SDK ARM Redistributables
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Windows SDK for Windows Store Apps Tools
Windows SDK ARM Desktop Tools
Microsoft .NET Core SDK 2.2.104 (x64)
Windows SDK Desktop Headers arm
WinRT Intellisense Mobile - en-us
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Universal General MIDI DLS Extension SDK
Microsoft XNA Framework Redistributable 4.0 Refresh
Windows Mobile Extension SDK Contracts
WinRT Intellisense Desktop - Other Languages
Windows SDK Desktop Libs x64
NVIDIA PhysX
WinRT Intellisense IoT - Other Languages
Python 3.5.2 Utility Scripts (32-bit)
Python 3.5.2 Core Interpreter (32-bit)
Windows SDK for Windows Store Apps Metadata
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Windows SDK Facade Windows WinMD Versioned
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python 3.5.2 Standard Library (32-bit)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27027
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.12.2
Vortex
AMD Software
Bitdefender Total Security
Bitdefender Agent
Bitdefender Device Management
Bitdefender VPN
CCleaner
CyberGhost 7
Eden Server
GIMP 2.10.8
Guild Wars 2
Inner Space
Logitech Gaming Software 9.00
Mozilla Firefox 66.0.5 (x64 en-US)
Mozilla Maintenance Service
FINAL FANTASY III
Tabletop Simulator
Pillars of Eternity
Stardew Valley
Divinity: Original Sin 2
Zen of Sudoku
One Hour One Life
Moonlighter
Slay the Spire
My Time At Portia
Monster Prom
Swag and Sorcery
TAP-Windows 9.21.2
VLC media player
Vulkan Run Time Libraries 1.0.51.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.70 (64-bit)
Windows App Certification Kit Native Components
Project Ascension 0.1.0.0
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration Language Pack (x64) - ENU
AMD DVR64
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration (x64)
Microsoft Visual C++ 2017 X64 Debug Runtime - 14.16.27024
Malwarebytes version 3.6.1.2711
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Elgato Game Capture HD
AMD User Experience Program Installer
Windows SDK for Windows Store Apps DirectX x64 Remote
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Core Host - 2.2.2 (x64)
Microsoft Visual Studio Installer
Microsoft ASP.NET Core 2.2.2 Shared Framework (x64)
AMD Problem Report Wizard
VS Script Debugging Common
MSVCRT Redists
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27024
Microsoft .NET Core SDK 2.2.104 (x64)
AMD WVR64
Windows SDK DirectX x64 Remote
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Management Engine Driver
Microsoft Visual C++ 2005 Redistributable (x64)
AMD Settings
Classic Shell
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host FX Resolver - 2.2.2 (x64)
Microsoft .NET Core Runtime - 2.2.2 (x64)
Application Verifier x64 External Package
Universal CRT Tools x64
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Branding64
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002788
C:\Program Files (x86)\Gyazo\GyStation.exe 0000344C
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00000BFC
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000144C
C:\Program Files\AMD\CNext\CNext\amdow.exe 00000574
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002BA8
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00002E50
C:\Program Files\Bitdefender\Bitdefender VPN\BdVpnApp.exe 00002790
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00001CC4
C:\Program Files\Logitech Gaming Software\LCore.exe 0000232C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000010A0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001898
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1905.28.0_x64__8wekyb3d8bbwe\Calculator.exe 000020E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000374C
C:\Users\Chrissy\AppData\Local\Discord\app-0.0.305\Discord.exe 00003C50
C:\WINDOWS\Explorer.EXE 00001428
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000C24
C:\WINDOWS\system32\ApplicationFrameHost.exe 000004E4
C:\WINDOWS\system32\SearchFilterHost.exe 00002ED4
C:\WINDOWS\system32\cmd.exe 000019BC
C:\WINDOWS\system32\conhost.exe 00002E98
C:\WINDOWS\system32\ctfmon.exe 00003090
C:\WINDOWS\system32\schtasks.exe 0000265C
C:\WINDOWS\system32\sihost.exe 00002F8C
C:\WINDOWS\system32\svchost.exe 00001108
C:\WINDOWS\system32\taskhostw.exe 00001C04
C:\Windows\System32\GameBarPresenceWriter.exe 00003958
C:\Windows\System32\RuntimeBroker.exe 000022C4
C:\Windows\System32\SecurityHealthSystray.exe 00001F10
C:\Windows\System32\smartscreen.exe 00000064
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000134
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000033C4
E:\Classic Shell\ClassicStartMenu.exe 00000BD8
E:\Spybot - Search & Destroy 2\SDTray.exe 00001CB0
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001CD8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000020E8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003910