Multiple Crashes, An Unexpected error has occurred. Exiting FINAL FANTASY XIV.(15)

[Aurith]

Since the start of Stormblood my game crashes constantly, the music in game will still play, shadows will move, and I can move windows, but the game has a crash and pop up dialogue box saying either:

An Unexpected error has occurred. Exiting FINAL FANTASY XIV.(15)
or
An Unexpected error has occurred. Exiting FINAL FANTASY XIV.(2)


I have changed my settings to lower then before, my pc is showing no problems with drivers, but I don't believe this is server side.
Is there any GM or player that can help my problem?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

How often does this happen and do you notice a pattern to the crashes (only happens in certain areas or while doing certain actions)?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Aurith]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Garret\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/25/12 17:09:41 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16347.266MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32731.266MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.703GB SYSTEM_FREEDISC_SPACE 25.093GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 148.278GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.633 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.633 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 V2)
SYSTEM_SOUND_DEVICE_ID {1F28106C-A327-493D-8F16-9EB901D3F921}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {50C4A19E-7C56-4682-A157-56EEC0F75B80}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7544
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 00:00:00
SYSTEM_SOUND Speakers / Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9BD4627F-63E8-4C78-B21D-EF3C07563F33}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7544
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666EF140-641F-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BA9E63B0-8D07-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666F8D80-641F-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76350EB0-8AC1-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
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SYSTEM_INPUT {76362020-8AC1-11E8-8003444553540000}
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SYSTEM_INPUT {76364730-8AC1-11E8-8004444553540000}
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SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666FB490-641F-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
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SYSTEM_INPUT_NAME Razer Naga Chroma
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Multiple Crashes, An Unexpected error has occurred. Exiting FINAL FANTASY XIV.(15) - Google Chrome
NVIDIA GeForce Overlay


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CCC Help English
PlayOnline Viewer & Tetra Master
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CCC Help Czech
Cisco LEAP Module
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
CCC Help Polish
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
Cisco EAP-FAST Module
Windows Live Installer
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Microsoft Visual C++ 2005 Redistributable
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CCC Help Chinese Traditional
Epson Software Updater
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
CCC Help German
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CCC Help Finnish
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CCC Help Korean
CCC Help Italian
Adobe Refresh Manager
Adobe Acrobat Reader DC
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P@H-Protocol
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Windows Live SOXE
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CCC Help Hungarian
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Windows 10 Upgrade Assistant
Catalyst Control Center InstallProxy
Movie Maker
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Realtek High Definition Audio Driver
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[Einmimiria]

Thank you for the reply Aurith. i apologize for the delay in our response.

The system requirements for the game increased after the release of Stormblood. Your graphics card still should meet the minimum requirements but it's likely being taxed a lot more since then.

You may want to try setting the compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

You can also try a clean boot. Open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Make sure not to have any other programs open, including any overlays (Steam overlay, Geforce Experience, etc.).

If this does not resolve the issue, try a reinstallation of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!