Thank you for the reply Aurith. i apologize for the delay in our response.

The system requirements for the game increased after the release of Stormblood. Your graphics card still should meet the minimum requirements but it's likely being taxed a lot more since then.

You may want to try setting the compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

You can also try a clean boot. Open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Make sure not to have any other programs open, including any overlays (Steam overlay, Geforce Experience, etc.).

If this does not resolve the issue, try a reinstallation of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!